Field Service Technician II (Low Voltage / CCTV)

K Group Companies; Detroit (MI); Presencial; USD 55.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Bonus and commissions

Paid time off

Volunteer PTO

Employer-paid medical, dental, vision,

401(k) with Safe Harbor

Profit sharing

Descripción de la vacante

K Group Companies is seeking a Field Service Technician Level II to support customers in the West Chester, Ohio area. This role builds on Level I duties with leadership, advanced configuration, and hands-on installation oversight.

Responsibilities include configuring devices, supervising teams, FAT testing, system commissioning, and customer training at a basic level. The ideal candidate has 2+ years in construction, strong electrical knowledge, networking basics, and IP addressing, plus a valid

Formación

• Minimum 2 years in a construction trade.
• Advanced knowledge of electricity (high/low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP).
• Ability to read architectural drawings.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to identify and use common low voltage cabling.
• Team management/supervisor experience.
• Previous experience with service ticketing processes.
• Must have valid US Driver’s license.

Responsabilidades

• Execute all Level I installer roles and responsibilities per documentation.
• Mentor Level 1 installers and lead by example.
• Maintain communication with Project Delivery Coordinators, PMs, and customers.
• Lead installation teams and delegate tasks.
• Perform FAT testing of products before installation.
• Configure and program devices and management platforms.
• Oversee system commissioning and customer training at basic level.
• Ensure high standards of installation and service.

Conocimientos

Leadership

Communication

Project management

Networking basics

IP addressing

Reading drawings

Low voltage cabling

IT networking

Driver's license

Team management

Descripción del empleo

Field Service Technician Level II Overview:

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the West Chester, Ohio area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Field Service Technician Level II Responsibilities:

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician Level II Qualifications:

• Minimum 2 years with a previous construction trade
• Advance knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a proud history dating back to 1980. While rooted in West Michigan, we support customers across the United States by delivering innovative, high-quality technology solutions across managed IT, physical security, and integrated services.

As a third-generation, family-owned business,we’vebuilt our reputation on long-term relationships, trustedexpertise, and a commitment to doing things the right way—for our customersand for each other.

We believegreat workhappens when people feel connected to their purpose, their team, and their growth.

Why K Group Companies?

At K Group Companies, culture is built on long-standing relationships, both with our customers and with each other. Our team is made up of people who take pride in solving problems, supporting one another, and delivering work that reflects the standards we’vebuilt our reputation on. Whetherit’sdesigning secure environments for customers, supporting critical IT infrastructure, or collaborating across teams, weoperateas one organization working toward shared success.

We also believe work should be fulfilling and enjoyable. From friendly gaming competitions in our Team Zone arcade to grabbing lunch together in the community, we value connection and teamwork just as much as technical excellence.

We believe we are better together, and that belief shows up in everything we do.

Compensation & Benefits

At K Group Companies, we invest in our people because we believe great workstarts with feeling supported and secure.

We offer a comprehensive benefits package designed to support you both professionally and personally:

• Competitive base salary based on experience
• Performance-based bonus and commission opportunities
• Generous Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO) to give back to your community
• 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
• 401(k) with Safe Harbor contributions from the company annually
• Profit sharing opportunities tied to company success