Field Service Technician II / Electronics / Access Control

BearCom; Grand Junction (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

Company-Paid Life/Disability Insurance

Paid Holidays

Generous Paid Time Off

401k Plan

Company Vehicle

Tuition Reimbursement

Employee Referral Bonus

Job summary

BearCom is seeking a Field Technician to install, maintain, and support wireless communications equipment for public safety and enterprise customers. You will diagnose, repair, and program Motorola, Kenwood, ICOM, and Vertex gear, and collaborate on DAS/BDA projects while traveling to customer sites as needed.

The ideal candidate has 5+ years in the radio field, strong troubleshooting skills, and a valid driver’s license.

Qualifications

• 5+ years in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment.
• Extensive knowledge of 2-way radio theory and RF propagation characteristics.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of DAS and BDA systems.
• Proficiency with test equipment (spectrum analyzers, watt meters, etc.).
• Proficiency with MS Office.
• Valid driver’s license.

Responsibilities

• Install, maintain and provide technical support for wireless communications equipment.
• Diagnose and repair equipment problems with customers in a positive and efficient manner.
• Repair equipment by replacing defective modules or components.
• Assist with site surveys and FATP results and document outcomes.
• Prepare quotes, bids, and schedules for installation and repair tasks.
• Travel as needed and participate in on-call rotations.

Skills

Two-way radio theory

Schematic interpretation

Test equipment

DAS/BDA systems

MS Office

Radio installation

Electronics troubleshooting

Driver's license

Education

Associate degree in Electronics Technology or equivalent

R56 Certified Installer

CET Certification

Astro25 certifications

MotoTRBO certifications

Tools

Astro 4x-7x training

Certificates in Astro 25 products

MotoTRBO product certifications

Job description

About Us

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

Job Description

As a Field Technician, you will be responsible for meeting customer expectations: quality, performance, timeliness, and cost-effectiveness. Wireless communications systems include: complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be motivated, customer service oriented, possess a willingness to learn, and be reliable. The Field Technician will interface directly with the end customer therefore, a professional attitude and appearance are vital.

Responsibilities

• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
• Ability to diagnose and repair public address systems and BDA systems.
• Recommend appropriate hardware and peripheral equipment that meets customer requirements.
• Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment. Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Install coaxial and fiber-optic cabling, connectors, antennas, and couplers in accordance with customer requirements and industry standards.
• Must be team-focused with a passion to meet customer requirements and company goals.
• Some travel and on-call hours will be required.
• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field. (if not military experienced)
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems. (remove if not BDA tech)
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• CET Certification a plus. Journeyman level must be attained within 6 months of employment.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc..)
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max etc.).
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Security Clearance preferred. (remove unless specific to geography like Chantilly)
• Must have a valid driver’s license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

Benefits

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll Also Receive

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

KEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network+, Security+, P2P, P2MP, PtMP, P25, Astro25, PPE

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.