Field Service Technician II, Charging

Rivian Automotive; Chicago (IL); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Paid vacation

Medical benefits

401(k) plan

Job summary

Rivian is seeking a Field Service Technician II, Charging to support commissioning, operation, and maintenance of EVSE, energy storage, PV, and related energy systems. You will perform on-site service across diverse hardware while coordinating with customers and partners.

The role requires 1–2 years of field tech experience, ability to read schematics, and strong English communication. Travel and overtime are required, with benefits and growth opportunities within Rivian’s Energy & Charging

Qualifications

• High school diploma or state-recognized GED; related trade certifications is a plus
• 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries
• Familiarity with IoT networking concepts
• Ability to read and understand design schematics, construction documents, and technical repair guides
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
• Ability to work in a variety of environments, including, but not limited to: Climbing ladders/scaffolds/high-lift equipment Outdoors and indoors, night or day, during hot, cold, or inclement weather
• Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone
• Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods
• Ability to carry/move tools and equipment up to 60 lbs. unassisted
• Minimum age of 21
• No driving related suspensions or revocation of Driver License (within a 3-5 year period)
• Ability to read and speak fluent English
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to stand for 8-10 hours per day
• Ability to travel up to 25%

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment
• Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
• Committed and flexible to travel both in and out of home-market service territory
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
• Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
• Perform additional responsibilities as assigned
• Ability to properly document repairs completed and in process
• Additional plant support, including travel, may be required depending on business need

Skills

IoT networking concepts

Read schematics

Customer service

Spreadsheet proficiency

Fluent English

Valid driver's license

Education

High school diploma or GED

Job description

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment
• Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks
• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
• Committed and flexible to travel both in and out of home-market service territory
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability
• Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
• Perform additional responsibilities as assigned
• Ability to properly document repairs completed and in process
• Additional plant support, including travel, may be required depending on business need

Qualifications

• High school diploma or state-recognized GED; related trade certifications is a plus
• 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries
• Familiarity with IoT networking concepts
• Ability to read and understand design schematics, construction documents, and technical repair guides
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
• Ability to work in a variety of environments, including, but not limited to:
• Climbing ladders/scaffolds/high-lift equipment
• Outdoors and indoors, night or day, during hot, cold, or inclement weather
• Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone
• Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods
• Ability to carry/move tools and equipment up to 60 lbs. unassisted
• Minimum age of 21
• No driving related suspensions or revocation of Driver License (within a 3-5 year period)
• Ability to read and speak fluent English
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to stand for 8-10 hours per day
• Ability to travel up to 25%

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Pay Disclosure

The salary range for this role is $27.89 to $31.92/hr for Illinois (Chicago Metro)based applicants.

The salary range for this role is $26.62 to $30.47/hr for Michigan based applicants.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].