Field Service Technician II Boston, MA

Stone Security; Quincy (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Company Vehicle

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Time Off

401k Matching

Tuition Reimbursement

Job summary

BearCom is seeking a Field Service Technician II to install and support wireless communications systems across the North American network. You will handle mid-level programming, fault diagnosis, and on-site service for RF equipment and related infrastructure.

The role emphasizes customer service, technical problem solving, and willingness to travel regionally with on-call requirements. Extensive training and certification support are provided.

Qualifications

• 5+ years of service technician experience in diagnosing, repairing, programming, and installing RF equipment.
• Extensive knowledge of 2-way radio theory and RF propagation across frequency bands.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, and TCP/IP concepts.
• Proficiency with MS Office Suite (Word, Excel).
• Must have a valid driver’s license.
• Background checks and drug screening are part of the hiring process.

Responsibilities

• Create mid-level programming codeplugs (12+ channels, trunking, multiple zones).
• Install and service wireless communications equipment (UHF/VHF, 800/900 MHz systems, dispatch consoles, BDA/DAS, CCTV).
• Recommend equipment and hardware meeting customer requirements.
• Some regional and overnight travel and on-call hours may be required.

Skills

RF Equipment

Two-Way Radio Theory

MS Office

Driver's License

Customer Service

Education

Associate degree in Electronics Technology or equivalent

R56 Certified Installer

Tools

Spectrum Analyzers

Watt Meters

TDRs

FDRs

Multimeters

Job description

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

Job Description:

As a Field Service Technician II with BearCom, you will be responsible for the installation and support of wireless communications systems.

Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.

• Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones)
• Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
• Recommend Appropriate Equipment and Hardware That Meets Customer Requirements
• Some Regional and/or Overnight Travel and On-Call Hours May Be Required

Preferred Qualifications:

• Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
• Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
• Competent Operating Test Equipment ( Communications Service Monitors , Wattmeters, TDRs, FDRs, Multimeters)
• IP Networking Experience a Plus
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Must Have a Valid Driver’s License
• Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications

• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field. (if not military experienced)
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• CET Certification a plus. Journeyman level must be attained within 6 months of employment.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max etc.).
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Must have a valid driver’s license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.