Field Service Technician II - (Bethel, AK)

GCI Communication Corp.; Bethel (AK); On-site; USD 65,000 - 90,000; Full time

Job summary

GCI Communication Corp. is seeking a Field Service Technician II to install, service, and troubleshoot telecom services in customers’ homes and business properties across Alaska. The role includes RF, analog, microwave, fiber optic, and related systems, with emphasis on safety and reliable operation.

You will work alongside senior techs, assist with service orders, and participate in preventive maintenance while ensuring high-quality customer interactions in remote environments such as Bethel.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years in a technical telecom role or related background.
• Depending on location may require six (6) months experience living in an arctic environment.

Responsibilities

• Install, service, and troubleshoot telecom equipment from the tap or demark location to the customer’s home or office.
• Perform routine service and maintenance on RF, analog, microwave, fiber optic, and AC/DC components.
• Refer problems between demark and headend or distribution center to network technicians.
• Perform disconnects, reconnects, and relocate services; replace worn components and faulty connections.
• Use test equipment to measure and adjust signal strength for optimum reception.
• Conduct preventive or corrective maintenance including underground cable locates, outages, rewiring, and upgrades.
• Communicate with customers on-site and present additional service offerings.
• Support senior technicians and mentor junior technicians with install, test, and repair of orders.
• Ensure basic vehicle maintenance, truck stock, and adherence to safety policies.

Job description

Job Description

GCI’s Field Service Technician II represents the company’s service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. The role provides telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner.

Responsibilities

• Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer’s home or office.
• Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
• Refer problems between the demark and headend or distribution center to network technicians.
• Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
• Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
• Perform preventative or corrective maintenance such as underground cable locates, outage response, rewiring, upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
• Communicate with customers on-site and present additional service offerings.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies.

Competencies

• ACCOUNTABILITY – Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Financial accountability for vehicles, inventory (test equipment), paperwork, and safety procedures to minimize claims.
• BASIC PRINCIPLES – Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct.
• COLLABORATION – Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION – Conveys thoughts and expresses ideas appropriately and professionally; articulates technical information clearly in written and electronic reports and verbally to customers, contractors, and the public.
• COMPLIANCE – Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics; applies applicable codes, regulations, and policies.
• CUSTOMER FOCUS – Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY – Consistently follows through on assigned tasks as expected; demonstrates timely attendance and meeting obligations.
• RESULTS – Uses job knowledge, initiative, sound decision‑making, innovation, adaptability, and problem‑solving; organizes assignments, equipment, and routing to maximize productivity; maintains knowledge of telephone/RF standards, safety codes, and terminology.
• Proficient computer skills and MS Office knowledge (Outlook, Teams, Word, Excel).
• SAFETY & SECURITY – Supports a safe work environment by following all workplace safety rules and guidelines.

Additional Job Requirements

Intermediate level position within the telecommunications field service role. Demonstrates proficiency and working knowledge of multiple installation and service functions. Handles semi‑routine installations and repair with the ability to recognize deviations from accepted practices and confirm appropriate next steps with senior technicians. Work is regularly supervised for accuracy and correct procedures, completes tasks on time within scope.

Additional Competencies

• Comprehensive understanding of telecommunications installation, maintenance, and test procedures.
• Determination of system problems and outages; performs preventative maintenance/repair and testing of residential/business wiring, programming, and hookup of electronics equipment, security, high‑speed data, and telephony.
• Proficiency in wiring, troubleshooting, programming, and installation of consumer electronics equipment for security, video, voice, and data services.
• Knowledge of company products, services, and features offered for video, voice, and data services or industry equivalents.
• Ability to program and operate test equipment and interpret data for installation, troubleshooting, and repair.
• Knowledge of telephone/RF standards, safety codes, and terminology as it relates to service orders and repair tickets.
• Proficient computer skills including internal service order and repair systems, updating provisioning and routing requirements.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years in a technical telecom role or related background.
• Upon hire may be required to complete certifications and courses within a defined period (e.g., Defensive Driving, Company online Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification).
• Depending on location may require six (6) months experience living in an arctic environment.

Preferred

• Associate degree in electronics or a relevant field, telecommunications trade school, or equivalent training.
• Telecommunications experience and industry certifications.

Driving Requirements

• This position requires driving a company‑owned vehicle, company‑provided vehicle, or personal vehicle on behalf of the company.
• Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete a Defensive Driving course.

Physical Requirements and Working Conditions

• Subject to adverse weather and driving conditions; must cope with a remote arctic environment.
• Work includes work inside and outside in typical cold weather conditions.
• Work involves heights up to 40 feet on poles, ladders, and buckets; work performed below overhead construction and in trenches up to 10 feet in depth.
• Tasks performed around high‑power electrical conductors and gas lines; work areas may be cramped, dark, dusty, damp, wet, hot or cold.
• May encounter unrestrained animals.
• High degree of balance, coordination, and strength to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely.
• Daily movement, traversal, and positioning on uneven or unstable surfaces such as roofs and trenches, often hampered by weather elements.
• Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70‑pound loads occasionally, up to 50 pounds more regularly, and up to 20 pounds frequently.
• High dexterity and coordination to operate hand tools and to connect, separate, and twist smaller items daily.
• Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges; ability to distinguish colors for driving, cables, and safety signage.
• Auditory acuity to operate equipment and distinguish signals and human voice amid background noise.
• Ability to tolerate temperature and weather extremes found in the Alaskan environment.
• Ability to work shifts as assigned, including standard office/home office setting and standard office equipment.
• Ability to communicate information and ideas clearly to others.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal business hours when necessary.
• Must work well in a team environment and with a diverse group of people and customers.
• Willingness to work flexible hours, including overtime, on‑call, and additional time on weekends or holidays.
• Travel may be required to perform work in other areas throughout the state.
• Participation in DOT or non‑DOT drug and alcohol testing may be required.
• Possibility of a pre‑employment or return‑to‑work physical and fitness‑for‑duty examination.

EEO Statement

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.