Field Service Technician II

Socket; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Socket Fiber is seeking a Field Service Technician II to join our team. You will deliver expert onsite installation services for residential customers and travel to service areas as needed, ensuring a seamless experience as customers connect to Socket's fiber network.

This role requires working in various conditions and operating in both underground and aerial environments. You will install and configure customer equipment, diagnose connectivity issues, test network cabling, and complete

Qualifications

• High School diploma or equivalent.
• Experience in telecommunications, installation, construction, and utility work.
• Must possess and maintain a valid driver’s license with no restrictions.
• Able to participate in an on-call rotation, including nights, weekends, and holidays.
• Able to lift up to 70 lbs. while performing duties.
• Able to operate a bucket truck within weight limits.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver excellent customer experience with professionalism and knowledge.
• Diagnose and resolve connectivity and service issues.
• Install, terminate, and test network cabling per codes and standards.
• Complete accurate daily documentation of service activities.

Skills

On-call readiness

Safety focus

Attention to detail

Strong communication

Adaptability

Education

High School diploma or equivalent

Tools

CAT3 cabling

CAT5 cabling

LAN/WAN networking

Bucket truck operation

ADSL/xDSL testing

Job description

Description

Socket is seeking a skilled Field Service Technician II to join our talented workforce. In this role, you'll deliver expert onsite installation services for residential customers. You’ll play a key role in ensuring a seamless experience for our customers as they connect to Socket's fiber network. This role will require travel to our various service areas and will be required to work in most conditions.

Location

This role will support our expanding Memphis market.

Why work at Socket:

Socket offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay
• Benefits package including medical, dental, life, and vision.
• 401(k) program with employer match.
• Free Internet in Socket Service Area.

Key Responsibilities:

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket with professionalism in the field.

Desired Attributes:

• A strong aptitude for learning and a desire to grow your skills and knowledge.
• A self-motivated and proactive approach to your work.
• A high level of attention to detail and a commitment to quality.
• A strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• The ability to adapt to shifting priorities in a dynamic work environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.

Experience/Knowledge Required:

• High School diploma or equivalent.
• Previous experience in telecommunications, installation, construction, and utility work
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 70 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.
• Willingness to obtain a class E license if offered

Preferences:

• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.