Field Service Technician II

Toshiba America Business Solutions, Inc.; Kennett Square (Chester County); On-site; USD 67,061,568 - 73,067,904; Full time

Benefits offered by this job

Group health coverage (medical, dental

401(k) plan

Pet Insurance

Company provided life insurance

Employee discounts

Generous paid holiday schedule, paid/v

Job summary

Toshiba America Business Solutions, Inc. in the Kennett Square area is seeking a Field Service Technician II to service and repair office equipment, including copiers and printers, across the Pottstown, PA region.

You will diagnose issues, perform installations and upgrades, and deliver on-site support to keep customers' devices functioning and productive. Hourly pay ranges from $23.50 to $25.50 with potential bonus opportunities.

Qualifications

• High School Diploma or GED required.
• 3+ years of expertise in repairing, servicing, and installing office equipment such as copiers and printers.
• Valid driver’s license and auto insurance per Toshiba policy.

Responsibilities

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Skills

Printer maintenance

Electro-mechanical skills

Driver's license

Education

High School Diploma or GED

Tools

Copiers

Printers

Photo ID systems

Fingerprint scanners

Job description

Field Service Technician II – Overview

Hourly Range $23.50 to $25.50, depending on experience.

Monthly Technician Bonus

Summary

Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the Pottstown, PA area and being the hero in every office you step into. You will be the answer to your clients' issues by bringing innovative, game-changing solutions for their print management needs.

As the Field Service Technician, you will enjoy making a positive impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory. Your core focus as Field Service Technician will be to provide on-site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you\'ll build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.

This position will enable you to directly impact our customers, the local businesses, organizations, and institutions that are pillars of our communities by ensuring that their office equipment is functioning properly to drive their organizations forward.

Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.

What you\'ll do

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Qualifications

• High School Diploma or GED
• 3 or more years of expertise in repairing, servicing, and installing office equipment, including copiers, printers, Photo ID and ID Badge systems, or fingerprint scanners
• Intermediate computer skills and good electro-mechanical skills
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
• A valid driver\'s license and auto insurance coverage per Toshiba policy for positions entailing use of personal car while on company business

What\'s in it for you?

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Learn More

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities — This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.