Field Service Technician II

CompuCom; Dothan (AL); On-site; USD 2,170,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid time off

Paid parental leave

Job summary

Compucom Staffing is seeking a Field Service Technician to provide onsite IT support across Dothan, AL and surrounding areas. The role requires daily travel and supports multiple store locations.

The candidate should be a self-starter with strong customer service and communication skills, capable of documenting issues and delivering timely resolutions. Must be comfortable with lifting up to 25 lbs and working at heights during installations.

Qualifications

• Minimum 1 year of IT technical support experience.
• CompTIA certification is required.
• Experience with Windows, OSX, Linux/Unix operating systems.
• Net CompTIA certification is a plus.
• Field service experience preferred.
• Exceptional customer service and relationship-building skills.
• Excellent time management and reporting skills.
• Proficient communication with IT terminology at client level.
• Experience with copper and fiber cabling and various connectors.

Responsibilities

• Understand AC/DC and backup power concepts.
• Manage triage, troubleshooting and resolution to client scope on IT equipment.
• Occasionally works at heights of 20′ to 25′, lift equipment training provided.
• Document efforts, issues and resolutions, close cases/tickets daily.

Skills

IT support

Customer service

CompTIA cert

Windows/OSX/Linux

Troubleshooting

Documentation

Lift 25lbs

Field service

Job description

At Compucom Staffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/), you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand-new opportunity for a qualified Field Service Technician to provide onsite technical support in Dothan, AL and surrounding areas. This role will support multiple store locations and requires consistent daily travel throughout the assigned route.

The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self‑motivated, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in‑field decisions for a positive result.

Duties and Responsibilities

• Understand AC/DC and backup power concepts
• Manage triage, troubleshooting and resolution to client scope on IT equipment
• Occasionally works at heights of 20′ to 25′, lift equipment training provided
• Document efforts, issues and resolutions, close cases/tickets daily

Skills and Qualifications

• Minimum 1 year of IT technical support experience
• A CompTIA certification required
• Technical hardware experience required
• Net CompTIA certification is a plus
• Field service experience preferred
• Exceptional Customer Service and relationship building competence
• Excellent time management and reporting skill
• Familiar with various operating systems (e.g. – Windows OS, OSX, Linux/Unix)
• Experience desired in copper and fiber cabling and various terminating connectors
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding
• Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment
• Able to lift 25lbs

Wage Range

The rate for this position is between $15.75 – $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/™ , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on‑camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.