Field Service Technician II

MSA, The Safety Company; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

MSA, The Safety Company is seeking a skilled Technician in Chicago, Illinois. This role involves technical services including equipment installation and troubleshooting. Candidates should have a high school diploma and at least 3 years of mechanical, electrical, or electronic experience.

Ideal candidates would be technically adept and able to work independently in demanding situations, ensuring quality service and communication with various stakeholders.

Qualifications

• Position requires concentration, accuracy, and focused mental effort.
• The ability to work at heights on ladders, scissor lifts or roof tops.
• Regularly lift, carry, push, and pull up to 50lbs.

Responsibilities

• On-site Technical Services, covering equipment installation, troubleshooting, maintenance and commissioning.
• Provide support in training third party users, customers, and associate employees.
• Complete and submit accurate project administrative information in a timely fashion.

Skills

Technical aptitude

Electronics troubleshooting ability

Proficient use of Microsoft Office Suite

Effective communications skills

Education

High school diploma or equivalent

Minimum of 3 years mechanical, electrical or electronic experience

Minimum 1 year field experience as a service technician

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• On-site Technical Services, covering equipment installation, troubleshooting, maintenance and commissioning.
• Provide support in training third party users, customers, and associate employees in the installation, use and maintenance of equipment and associated software.
• Review construction blueprints and work with Customers, Architects, and Installers to ensure MSA systems are installed properly.
• Professionally communicate project and service work status with Customer’s Project Managers, Port Engineers, Contractors, and Consultants as directed, ensure visibility and benefits of MSA technical support.
• Provide support and assistance with technical or sales related projects, customer inquiries and general project management.
• Complete and submit accurate job specific project administrative information in a timely fashion, including support of field service records, associated corporate documents, mileage, expenses and hourly work records for billing and invoice purposes.
• Maintain service spares inventory and properly document usage.

Qualifications

• Position requires concentration, accuracy, and focused mental effort, with the ability to present a calm and professional demeanor.
• Occasional exposure to heat/cold, noise, dust, dirt, and fumes
• Occasionally lift, carry, push, and pull up to 50lbs.
• The ability to work at heights on ladders, scissor lifts or roof tops.
• Regularly sit, stand, walk, bend, talk, hear, and see, use hands and fingers, handle or feel objects, climb stairs and ladders.
• Technical aptitude, electronics troubleshooting ability.
• Proficient use of Microsoft Office Suite
• Familiar with FTP, IP protocols, serial communications, and microcontrollers
• Effective communications skills, both verbal and written
• Ability to work independently to diagnose and solve problems.
• Other duties as assigned.

Special knowledge, skills and abilities required

• Technical aptitude, electronics troubleshooting ability.
• Proficient use of Microsoft Office Suite.
• Familiar with FTP, IP protocols, serial communications, and microcontrollers.
• Effective communications skills, both verbal and written.
• Ability to work independently to diagnose and solve problems.

Education and experience required

• High school diploma or equivalent.
• Minimum of 3 years mechanical, electrical or electronic experience.
• Minimum 1 year field experience as a service technician.

Preferred

• Associate degree in electronics or a related technical field OR equivalent military training.
• HVAC/R experience.
• Experience with Military Service.
• Electronic Technician, Electrician diploma/certification or Refrigeration Experience