Field Service Technician I - RIchmond, VA

Zvh; Richmond (VA); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401(k) plan

Employee stock purchase plan (ESPP)

Job summary

Baxter in Richmond, VA is seeking a Field Service Technician I to service a range of medical devices used for patient care. You will clean, disinfect, perform readiness checks and minor repairs, and support 24/7 delivery and service to patient care sites.

You’ll operate a box truck, handle up to 1680 pounds, work in hospitals and service centers, and collaborate with customers and teammates to ensure timely, compliant service.

Qualifications

• Must be at least 21 years old.
• High school diploma or GED.
• Valid driver's license and driving record.
• Basic mathematical skills (addition, subtraction, multiplication, division).
• Technical or Trade School training preferred.
• DOT physical card (assistance provided).
• Experience with FDA regulated products.
• Experience in customer service.

Responsibilities

• Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
• Ability to troubleshoot devices and repair malfunctioning components.
• Ability to use the appropriate tools in making adjustments and repairs.
• Provide on-call coverage, up to 24/7 including weekends and holidays.
• Load, unload, and remove medical products weighing up to 1680 pounds.
• Generate service revenue and complete activities under service contract.
• Safely operate box truck or company car up to 26,000 pounds.

Skills

Troubleshooting electronic/hydraulic/p

Education

High school diploma or GED

Technical or Trade School training

DOT physical card

FDA regulated product experience

Customer service experience

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter The Field Service Technician I will perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This is where we transform healthcare together by cleaning, disinfecting, operational function checks, and minor repairs of Baxter and non-Baxter products. Explore a Day in the Life of a Field Service Technician and learn more about Field Service Careers here. Every repair, every delivery, and every call makes a real impact. In addition to the repair work, the FST I is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!

Your team: The field service team works within hospital and service setting environments to repair medical devices. Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.

What You'll Do:

• Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
• Ability to troubleshoot devices and repair any malfunctioning components.
• Ability to use the appropriate tools in making required adjustments and repairs.
• Ability to provide on‑call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
• Ability to load, unload, and remove medical products, weighing up to 1680 pounds.
• Generate service revenue and complete activities required under service contract.
• Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.

What You'll Bring:

• Must be at least 21 years of age
• High school diploma or GED
• Valid driver's license and driving record
• Basic mathematical skills – addition, subtraction, multiplication, and division
• Preferred Qualifications
• Technical or Trade School training
• DOT physical card (assistance is provided)
• Experience with FDA regulated products
• Experience in customer service

Safety Requirements:

• Responsible for adhering to Hill-Rom Safety Procedures.
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing.
• All equipment is provided.
• Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The salary range for this position is $43,200-$59,400. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
• Join us and enjoy the competitive compensation and benefits we offer to our employees.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.