Field Service Technician I (entry level) - Allentown, PA.

NCR Atleos; Pennsylvania; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401k

Job summary

NCR Atleos is seeking a Field Service Technician I to service ATMs at customer sites across assigned regions. You will diagnose issues from logs and our service app, perform minor repairs, and communicate status clearly to customers.

Training is provided with opportunities for growth in a fast-paced, industry-leading company. Qualified candidates possess a high school diploma or equivalent, a valid driver's license, and the ability to lift up to 50 lbs.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Ability to perform physical tasks including lifting up to 50 lbs.
• Valid driver’s license and reliable transportation.
• Willingness to work nights, weekends, and overtime.

Responsibilities

• Represent the NCR Atleos brand on-site at customer locations.
• Diagnose ATM problems from error logs and service app.
• Perform minor maintenance and repairs indoors and outdoors.
• Maintain parts inventory and accurate reporting of hours and miles.
• Provide clear communication via the service app and update call closures.

Skills

Electrical aptitude

Mechanical aptitude

Problem solving

Android proficiency

Driving

Education

High School Diploma or equivalent

Associate degree preferred

Job description

About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list.Want to Earn on Your Terms!Become a Field Service Technician I with NCR Atleos Today!Who Are We?NCR Atleos is a global leader in the ATM industry, providing innovative hardware, software, and support solutions to clients worldwide. We are committed to delivering exceptional service, fostering satisfaction and empowering our employees to thrive in a collaborative, fast-paced, and self-driven environment.Why Join Us?Are you a hands-on problem solver with a passion for learning? But never worked on an ATM before. No Problem! With little or no prior relevant work experience, we will provide you with the training you need to perform basic troubleshooting to service, and maintain ATMs, so you can start your career with NCR Atleos. With us you’ll embark on a rewarding career path where every day is an opportunity to grow, make an impact and connect with our customers.What’s in It for You?Hourly Rate: The hourly rate of pay is $14.00.Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed.Comprehensive Training: Learn everything you need with us, during the hands on -in the field training– no prior ATM experience required.Career Growth Opportunities: Join a team where your success is our priority.Exciting Challenges: Solve real world problems while working in a variety of customer locations.Be Part of a Winning Team: Work with an industry leader that values their employees, innovation, teamwork and customer satisfaction.Control Your Take Home Pay: Your productivity drives additional earnings beyond your base rate of pay.Job Title: Field Service Technician IAs a Field Service Technician, you will; Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations. Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to. Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills. Most importantly, you will be responsible for providing consistent and clear communication using our service app to maintain customer satisfaction.What you’ll do as a Field Service Technician I:Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.Complete NCR Atleos specific Trainings and Certifications on our training website.Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.Perform minor maintenance and repairs on ATMs, both indoors and outdoors.Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.Maintain parts inventory and related records.Accurately reporting hours worked and miles driven daily.Basic Qualifications:Must reside in the specified geographic area.High School Diploma or equivalent.Must be authorized to work in the US.Possess a valid driver’s license and maintain a driving record that meets company requirements.Access to reliable transportation for work purposes.Familiarity and ability to use and operate an Android cell phone (company provided).Ability to perform essential functions of the job which include:o Prolonged travel during several hours of the workday, which includes inclement weather.o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.This role requires proof of the following minimum insurance coverage.o Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident.o Property Damage Liability: Minimum of $100,000 per accident.Your offer of employment is contingent on you providing proof and maintaining the minimally required insurance, and failure to do so may result in the revocation of your employment offer or in the termination of your employment.Required Availability, Experience, and Skillset:You may be dispatched daily on a call-by-call basis or have a daily schedule.Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.Must be able to safely work outside during all seasons with potential exposure to the elements.Must have a high level of personal integrity and work well with minimal supervision.Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.Preferred Qualifications:An associate degree is preferred.Previous experience with NCR or similar equipment is preferred.Benefits:Medical InsuranceDental InsuranceLife InsuranceVision InsuranceShort/Long Term DisabilityPaid VacationApply today and take the first step toward an exciting future with us!EEO Statement: NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.NOTE: Please review HR CMP Policy 420 concerning guidelines around internal employee transfers between roles.Offers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include:Medical InsuranceDental InsuranceLife InsuranceVision InsuranceShort/Long Term DisabilityPaid Vacation401kEEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacyStatement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.