Field Service Technician I - HNL

Smiths Group; Honolulu (HI); On-site; USD 42,000 - 98,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off

Job summary

Smiths Group is looking for a Field Service Technician in Honolulu, Hawaii. This role involves daily travel for equipment installation and repair at various customer sites. Qualifications include an Associate's Degree or trade certification, along with 1-3 years of relevant experience. Compensation ranges from $42,000 to $98,000 annually, with comprehensive benefits including medical and a 401(k) plan. Applicants must comply with all health and safety regulations and pass a federal background check.

Qualifications

• Minimum of 1-3 years experience in troubleshooting and field repair of electrical and electronic systems.
• Ability to lift/carry 80 lbs and push/pull 200 lbs.

Responsibilities

• Responsible for meeting service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field.
• Documents all inspections and submits paperwork in a timely manner.

Skills

Excellent communication skills

Strong customer focus

Teamwork orientation

Organizational skills

Education

Associate's Degree or related trade certification

Job description

Job Description

This position requires daily travel to locations in and around the Honolulu area, including the airport.

Specific Duties, Activities and Responsibilities (include but are not limited to):

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings.
• Possesses basic technical knowledge on the company’s Trace and X‑Ray technologies.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains close relationships with senior level FSEs and Product Managers to support customer needs and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday‑Friday may be required.
• Comply with and ensure department compliance with company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications

Education/Training: Associate’s Degree or related trade certification (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics). Equivalence through comparative work and life experience of 1‑3 years is acceptable if the candidate has related electrical or mechanical field service experience.

Experience: Minimum of 1‑3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Excellent communication skills, strong customer focus and teamwork orientation. Must be responsive to all customer issues at all times and willing & able to travel on short notice.

Oversees project‑level tasks occasionally; does not have primary supervision responsibilities.

Requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Physical/Mental Requirements

• Excellent organizational, communication, interpersonal skills with the ability to multi‑task several projects at once.
• Excellent customer service skills and ability to handle stressful situations.
• Self‑motivated, reliable, and accountable.
• Excellent telephone skills.
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1000 lbs. with assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and work in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Work Environment

The work environment is typically wherever the customer is located. Service is rendered at airports, correctional facilities, courthouses, cruise ships or other required locations.

Smiths Detection is a Federal Contractor and maintains a drug‑free workplace. Applicants must be willing to submit to a drug test before employment and at any time thereafter, to the extent permitted by law.

Benefits and Compensation

The total compensation for this position ranges from $42,000.00 to $98,000.00 per year (salary to be determined by education, experience, knowledge, skills, and market data). This role offers a competitive business profit plan and a comprehensive benefits package including medical, dental & vision insurance; a 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our careers page at https://www.smithsdetection.com/careers/.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e‑mail [e-mail] or call toll‑free 877‑703‑1029. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from applying online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.

We are committed to maintaining a fraud‑free hiring process. Smiths Group and its recruitment partners never request payment for job applications, interviews, or testing. Apply directly through our careers website.