Field Service Technician I - Generator

Ring Power Corporation; Saint Augustine (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Ring Power Corporation in Saint Augustine, FL is seeking a skilled field service technician to diagnose, repair and maintain Caterpillar equipment across our service area. The role requires disassembly and reassembly of components to manufacturer specifications and productive use of diagnostic tools.

You will document repairs in our software and monitor job costs. The ideal candidate will operate safely, communicate clearly with the team, train others as needed, and step in for supervisory

Qualifications

• Safety is a paramount priority and must be followed in all tasks.
• Demonstrates required depth and mastery of job knowledge and skills.
• Strong communication and information gathering abilities.
• Takes initiative to resolve issues and make timely decisions.
• Results oriented with urgency to achieve targets.
• Adaptable to changing business needs and open to new methods.
• Demonstrates credibility and personal responsibility.
• Committed to personal development and learning.

Responsibilities

• Diagnose and perform designated repairs on customer or company owned equipment.
• Disassemble and assemble components to manufacturer specifications.
• Maintain necessary tools and document repairs with appropriate software.
• Monitor expenses and cost overruns with supervisor notification.
• Mentor others in the department and support team goals.
• Perform other duties as assigned.

Job description

Main Duties & Responsibilities

Primary Job Role

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Attends and successfully completes required technician training classes.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost overrun, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors positon temporarily, as necessary.
• Performs other duties as assigned.

Essential Job Competencies

• Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
• Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred.
• Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.
• Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickély from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people.
• Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
• Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Company Overview

Today, Ring Power Corporation has become one of the largest Cat dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First"