Field Service Technician I

Toshiba America Business Solutions; United States; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Life insurance

EAP

Paid time off

Career growth

Job summary

Toshiba America Business Solutions is seeking a Field Service Technician to support printers, copiers, and MPS environments across a designated territory. You will troubleshoot, repair, install upgrades, and provide product training to customers, ensuring critical office technology runs smoothly.

The role requires a High School Diploma or GED and at least one year of hands-on experience with copier/office equipment.

Qualifications

• Minimum 1 year of experience in technical repair, service, installation, training, or support of copier and office equipment.
• High School Diploma or GED.
• Valid driver's license and auto insurance.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures

Skills

Technical repair experience

Education

High School Diploma or GED

Tools

Shop Tech experience

Document management systems

Job description

You'llworkwithindustry-leading office technologywhile supporting customers throughout your assigned territory. Fromtroubleshootingandrepairstoinstallationsand upgrades,you'llplay a key role in keepingmultifunction printers, copiers, and Managed Print Services (MPS) environmentsrunning at their best.

Every day brings new opportunities to solve technical challenges, supportcustomersand keep business-critical technology runningsmoothly.

If you enjoyhands-on work, continuous learning,andworking directly with customers,you'llhave the opportunity to build yourexpertiseacross industry-leading office technology.

Whatyou'lldo

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues andperforminstallations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Completerequired Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures

WhatYou'llBring

• High School Diploma or GED
• Minimum of1yearof experienceintechnicalrepair,service, installation, training, or support ofcopierand office equipment,Photo IDsystems/software, printers,ID Badgesystems,fingerprintequipment, or comparable products
• Relevanteducation, certifications, or internships in related fields may be considered in lieu of the required experience
• Experience with document management systems, multifunction printers (MFPs), print devices, and/or 6 months of Shop Tech experience is a plus
• Ability to lift 50lbs.andperformfrequent bending, lifting, and reaching
• Valid driver's license and auto insurance coverage per Toshiba policy for positionsrequiring theuse ofapersonalvehicle forcompany business

Earn Well

• Hourly pay of $17.00 - $20.00, depending on experience
• Medical, dental, and vision coverage
• 401(k) planwith matchand company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

AtToshiba,you'llhave opportunities to expand yourexpertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who needa reasonableaccommodation because of a disability for any part of the employment process shouldemail [e-mail] to requestan accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.