Field Service Technician I

TRACCS; Town of Woodbury (NY); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid leave programs

Education-related programs

Job summary

Hitachi Mobility Multimodal Solutions (HMMS) in Woodbury, NY is seeking a Field Service Technician I for full-time employment. The role involves field service calls, diagnostics, and maintenance updates on HMMS equipment at customer sites, with travel up to 75% within the United States, including the NYC region.

The ideal candidate has 3+ years as a mechanical service technician, strong electronics and networking knowledge, and excellent troubleshooting and communication skills. A.A.S.

Qualifications

• 3+ years’ experience as a mechanical service technician.
• Hands-on experience with electronics and computer systems.
• Working knowledge of networking and software applications.
• Clean driving record for insurability.
• Superior troubleshooting and problem-solving skills.
• Strong computer skills; MS Office; ability to learn Axapta or customer software.

Responsibilities

• Handle field service calls and complete diagnostic repairs and maintenance updates.
• Manage spare parts inventory.
• Maintain company service vehicle and perform care/maintenance.
• Maintain knowledge of HMMS equipment and software; install/repair updates.

Skills

Mechanical service

Electronics repair

Networking basics

Troubleshooting

Interpersonal skills

Time management

Education

Associate degree (A.A.S) or equivalent

Tools

MS Office (Word, Excel)

Axapta / CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician I

Service Full-Time Employee Woodbury, NY, US

30+ days ago Requisition ID: 1628

Salary Range: $30.00 To $38.00 Hourly

As THE leader in transit technology, Hitachi Mobility Multimodal Solutions (HMMS - formerly known as Clever Devices) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Field Service Technician to join our team.

The Field Service Technician is responsible for field service calls, diagnostic repairs, and maintenance updates on HMMS electronic and computerized equipment at the customers or Transit Authority’s facilities. The Field Service Technician is additionally responsible for managing spare parts inventory as well as the care and service of the company vehicle. This position will require travel up to 75% and supports our clients in the NYC (5 boroughs) region.
Primary Responsibilities:

• Handles all service calls and completes diagnostic repairs and maintenance updates
• Manages spare parts inventory
• Responsible for care and maintenance of a company service vehicle
• Maintains a thorough working knowledge of HMMS electronic and computerized equipment as well as associated software
• Configures, repairs, maintains, updates and installs HMMS equipment on a regular basis
• Serves as point of contact at customer location for any and all service inquiries
• Anticipates and trouble shoots any issues to ensure continual quality for the customer
• Proactively reports trends in repairs and maintenance to supervisor
• Creates and maintains a log of all service repairs, maintenance and updates
• Ensures all repairs and maintenance are completed to customers satisfaction
• Works onsite at the customer facility or at the Transit Authority, and maintains business etiquette standards of HMMS
• Ensures they maintain a clean work site whether at customer facility or Transit Authority.
• Position may require weekend, overnight, and on-call shifts

Skills Required:

• 3+ years’ experience as a mechanical service technician
• Hands on experience with electronics and computer systems
• Working knowledge in networking and software applications
• Clean driving record that is maintained as such for insurability
• Superior trouble shooting and problem-solving skills
• Strong computer skills including working knowledge of MS Office including Word and Excel, and ability to learn new programs such as Axapta or customer specific software
• Strong organizational skills
• Good interpersonal skills
• Strong time management skills
• A.A.S or equivalent
• Ability to travel up to 75% within the United States.

HMMS, (Hitachi Rail CD U.S. Ltd.) is an Affir…

... compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.

In addition, HMMS, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including:

• health insurance coverage
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education-related programs
• paid holidays and time off
• and many others, depending on the level and position offered

Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.