Field Service Technician I

B. Braun Medical Inc.; Santa Fe (NM); On-site; USD 37,000 - 56,000; Full time

Job summary

B. Braun Medical Inc. in Albuquerque, New Mexico, is seeking a Field Service Technician I to repair, sharpen, and maintain surgical instruments at customer sites. Working with senior technicians, you will ensure instruments function properly while delivering excellent service.

The role requires a high school diploma, ability to travel, strong customer service and communication skills, and basic computer skills. Overtime flexibility is needed to support our field service operations.

Qualifications

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills.
• Basic computer skills.
• Ability to work independently and travel to customer locations.
• Flexibility to work overtime or adjusted schedules when needed.

Responsibilities

• Repair and maintain surgical instruments on-site with guidance.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine solutions.
• Complete repairs accurately and on time.
• Build strong relationships with customers and provide service.
• Collaborate with Sales teams to support growth in territory.
• Maintain reports and records of service activities.
• Follow ISO, FDA, quality, and safety requirements.

Skills

Mechanical aptitude

Communication skills

Customer service

Basic computer skills

Travel to customer locations

Education

High school diploma or equivalent

Technical, vocational, or associate degree (preferred)

Job description

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com.

Position Summary:

The ideal candidate must reside in Albuquerque, New Mexico.

The Field Service Technician I repairs, sharpens, and maintains surgical instruments at customer sites. Working alongside senior technicians, this role helps ensure instruments are functioning properly while providing excellent customer service and support.

Key Responsibilities

• Repair and maintain surgical instruments with guidance from senior technicians.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine appropriate solutions.
• Complete repairs accurately and on time.
• Build strong relationships with customers and provide excellent service.
• Work with Sales teams to support business growth in the territory.
• Understand customer needs and provide recommendations when appropriate.
• Complete daily work orders and service documentation.
• Maintain customer reports and records.
• Collaborate with service, technical, and sales teams.
• Keep work areas and equipment clean and organized.
• Follow all ISO, FDA, quality, and safety requirements.
• Support the Company's Vision, Mission, and Values.
• Perform other duties as assigned.

Required

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills.
• Basic computer skills.
• Ability to work independently and travel to customer locations.
• Flexibility to work overtime or adjusted schedules when needed.

Preferred

• Technical, vocational, or associate degree.
• Experience in medical devices, healthcare, sterile processing, manufacturing, or mechanical repair.
• Familiarity with surgical instrumentation and Sterile Processing Department (SPD) operations, including instrument handling, inspection, and care.

Skills

• Mechanical aptitude and attention to detail.
• Strong problem-solving and troubleshooting abilities.
• Ability to read and follow technical instructions and procedures.
• Basic math skills and ability to maintain accurate records.
• Ability to communicate effectively with customers, coworkers, and management.

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

• The employee must occasionally lift and/or move up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pay Range: $27.00/hr - $40.51/hr

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.