Field Service Technician I

Toshiba Business; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hourly pay $18.00-$20.00

Monthly performance bonus

Mileage reimbursement

Medical, dental, and vision coverage

401(k) plan with company match

Life insurance

Employee assistance & discounts

Paid holidays and vacation

Job summary

Toshiba America Business Solutions is seeking a hands-on Field Service Technician to service printers, copiers, and related office technology at customer sites in the Louisville area. You will diagnose issues, perform installations and upgrades, and ensure systems run smoothly while delivering exceptional customer service.

We offer a rewardingly structured program with ongoing training, a competitive hourly wage, a performance bonus, mileage reimbursement, and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• 1+ year of experience in technical repair, service, or installation of copier/office equipment preferred.
• Experience with document management, MFP, and print devices is a plus.

Responsibilities

• Maintain, service, and repair printers, copiers, and office technology at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.

Skills

Computer skills

Electro-mechanical aptitude

Valid driver’s license

Ability to lift 50 lbs

Education

High School Diploma or GED

Job description

You'll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you'll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.

Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly.

If you enjoy hands-on work, continuous learning, and working directly with customers, you'll have the opportunity to build your expertise across industry-leading office technology.

What You'll Do

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures
• Provide guidance to less experienced technicians to support first-call efficiency

What You'll Bring

• High School Diploma or GED
• A minimum of one year of experience in one or more of the following:
  Technical repair, service & installation of copier/office equipment (Preferred)
• Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
• Technical service, repair or support of comparable products
• Advanced education or certification or internships in respective areas can be used to meet experience requirement
• Demonstrated experience with document management, MFP, and print devices and/or 6 months of Shop Tech experience a plus
• Intermediate computer skills and strong electro-mechanical aptitude
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business

Earn Well

• $18.00-$20.00 hourly rate, depending on experience.
• Monthly Performance Bonus
• Mileage Reimbursement Program
• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process shouldemail [e-mail] to request an accommodation.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.