Field Service Technician I

Zund America, Inc.; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Life Insurance

Long-term and Short-term Disability

401K Retirement Plan

Job summary

Zund America, Inc. is seeking a Field Service Technician I to install, troubleshoot, repair, and maintain Zünd digital cutting systems at customer sites across North America.

You will provide remote and on-site support, complete detailed service reports, and document machine data in Salesforce CRM. The role requires technical aptitude, the ability to work independently under guidance, and a commitment to outstanding customer service, with significant travel and weekend support as needed.

Qualifications

• Technical school education or equivalent preferred.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Good written and verbal communication skills.
• Ability to work independently under guidance and deliver excellent customer service.
• Willingness for overnight travel up to 80%.

Responsibilities

• Install, troubleshoot, repair, and perform preventive maintenance on Zünd digital cutting systems at customer sites across North America.
• Provide timely telephone and remote technical support.
• Complete service reports, warranty documentation, and related admin tasks accurately and promptly.
• Document service activity and machine data in Salesforce CRM.
• Escalate complex technical issues to internal support resources when needed.
• Train customers on equipment and software, on-site or remotely.
• Support trade shows and demonstrations, including occasional weekend travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

Problem solving

Customer service

CRM experience

Salesforce familiarity

Microsoft Office

Written and verbal communication

Independent work

Education

Technical school education

Tools

Salesforce

Job description

Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.

Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.

Summary/Objective

The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to delivering excellent customer service.

What You Would Do

• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision
• Provide timely, accurate telephone and remote technical support
• Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner
• Accurately document service activity and machine data in Salesforce CRM
• Follow up on open service issues to ensure full resolution and proper documentation
• Escalate complex technical issues quickly and effectively to internal support resources
• Inspect returned parts, evaluate warranty claims, and process associated documentation
• Learn and become proficient in Zünd software and digital cutting system operations
• Train customers on proper use of equipment and software, both on-site and remotely
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel

What We Require From You

• Technical school education and/or one year of field service experience in a related industry is preferred but not required
• Strong mechanical, electrical, and pneumatic troubleshooting abilities
• Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job.
• Self-motivated, reliable, honest, and capable of working independently under guidance
• Good organizational skills and attention to detail
• Willingness and ability to work flexible hours, including overnight travel up to 80%
• Strong written and verbal communication skills
• Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus
• Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment.

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Zund America, Inc. is an EEO employer.