Field Service Technician - HW - Boston, MA

Siemens Healthineers; United States; Remote; USD 57,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers is seeking a field service technician to perform preventive maintenance on Linear Accelerators and associated medical equipment. The role covers a remote field-based position servicing the Greater Boston area, with onsite work at multiple client locations.

Strong time management and customer communication are essential, along with basic hand tools and test equipment. The candidate will manage service schedules, escalate as needed, and complete field work orders and expense

Qualifications

• Excellent time management and professional communication.
• Ability to develop and maintain strong customer relationships through written and verbal skills.
• Frequent use of technical documentation, standards, and concepts in the field.
• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic systems and handheld test equipment (DVM/Oscilloscope).
• Basic PC-based technical experience.
• Maintain vendor credentialing and site access compliance.
• Minimum HS degree or equivalent; vocational/military electronics preferred.

Responsibilities

• Perform periodic and preventive maintenance on Linear Accelerators and related medical equipment.
• Manage daily/weekly maintenance schedule across service region.
• Escalate to senior staff when needed or request assistance from leadership.
• Complete field service work orders and expense reports; manage parts consignments and documentation.
• Communicate required follow-up actions to the primary assigned representative.

Skills

Time management

Customer relationships

Technical documentation

Electronic/electro-mechanical

Electrical testing

PC-based tech

Hand tools

Vendor credentialing

HS degree or equivalent

Education

HS degree or equivalent

Vocational training or military electronics

Tools

Multimeter

Oscilloscope

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Job Role:

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.


• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.


• Understand and recognize the need to escal…and/or request additional assistance from more tenured representatives or leadership.


• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.


• Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge:

• Excellent time management and professional communication skills both internal to Varian and externally to customers.


• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.


• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.


• Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems. Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.


• Basic technical experience with micro-computers/PC based systems.


• Basic technical knowledge and experience with simple hand tools.


• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training.


• Minimum: HS Degree or Equivalent Preferred: Vocational training or military experience with electronics.

Other Desired Skills and Knowledge:

• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications Required Certifications and Training: Has completed all required VMS training classes for HW Preventive Maintenance.


• Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.


• Strong ability to manage customer expectations while building and maintaining positive relationships.

Note: Candidate must live within close proximity or be willing to relocate to the Greater Boston area. This is a field based “remote” position that requires onsite work at several local customer locations.

Please Note: Qualified Applicants must be legally authorized for employment in the United States. QualifiedApplicants will not require employer sponsored work authorization now or in the future for employmentin the United States.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

The base pay range for this position is:

$56,860 - $78,177

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and affirming employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more,

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more,

Export Control:

“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. We ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

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Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies:

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.