Field Service Technician - Houston, TX

Vertiv; Houston (TX); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Company vehicle

Smartphone

Laptop

PPE

Tools-of-the-trade

401k

Profit Sharing

Generous PTO/Vacation Plan

Medical

Vision & Dental

Job summary

Vertiv, a leader in mission-critical infrastructure, seeks a Field Service Technician to perform scheduled and remedial service on UPS, power distribution units and battery systems. You will support Vertiv's edge market, building rapport with customers and colleagues while maintaining safety and quality standards.

Responsibilities include on-site and remote support, documentation, and adherence to escalation processes.

Qualifications

• ASEET or AMEET in progress or completed.
• High School Diploma or Vocational School Diploma.
• 2–4 years military experience in a related technical field are preferred.
• 0–2 years of relevant industry experience acceptable.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures.
• Render on-site and phone assistance to customers.
• Communicate with Technical Support on technical or procedural issues.
• Meet on-site response time requirements for each customer.

Skills

Customer communication

Time management

Safety compliance

Field service

Education

ASEET/AMEET

High School Diploma

Job description

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment, including retail, financial, and municipal customers.

RESPONSIBILITIES:

ROLE

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

Experience (one or more of the following)

• ASEET or AMEET, or progress towards, is preferred
• High School or Vocational School Diploma
• 2-4 years military experience in a related technical field
• 0-2 years of relevant industry experience

Interpersonal and Administrative Skills

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
• Collaborative with peers, customers, suppliers, and leadership
• Complete administrative tasks (i