Field Service Technician - Franklin, TN

Rivian; Franklin (TN); On-site; USD 30,996 - 45,639; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision insurance

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Field Service Technician in Franklin, Tennessee, to support vehicle repairs in service centers and the field. This role requires hands-on experience in automotive repair and the ability to operate in a dynamic environment.

The ideal candidate will possess strong organizational skills, be proficient with tools, and have a passion for electric vehicles. Competitive hourly pay ranges from $22.50 to $33.13 based on qualifications and experience.

Qualifications

• Valid driver’s license with a clean record required.
• Physical ability to perform various tasks such as lifting, reaching, and bending.
• Experience in an automotive repair setting is preferred.

Responsibilities

• Perform vehicle diagnosis and repairs in service centers or field.
• Work collaboratively in customer-facing situations.
• Document all technical work and notes.

Skills

Proficient in using hand tools and power tools

Organizational skills

Strong attention to detail

Physical ability to lift up to 50 lbs

Experience in customer interaction

Education

High School Diploma, GED, or equivalent

Tools

Basic electrical tools

Diagnostic tools

Job description

$22.50 to $33.13 per hour for Tennessee-based applicants. Salary range is based on factors such as competencies, education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

About Rivian

Rivian is on a mission to keep the world adventurous forever. We build emissions‑free electric adventure vehicles and seek curious, courageous souls. We consistently challenge the possible, reframe old problems, seek new solutions, and operate comfortably in unknown areas. Our diverse backgrounds are united by a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician supports vehicle repairs in both service centers and the field, including customer homes, businesses, and other locations. The role requires collaborative teamwork, the ability to operate in a dynamic environment, and may require travel to production plants or service routes.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers or in the field.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Use technical resources to follow repair procedures without compromising quality or safety.
• Conduct road tests to ensure repair quality.
• Manage parts operations, including ordering, receiving, shipping, and inventory.
• Identify improvement areas and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Document all work and technical notes for internal and external use.
• Work collaboratively with team spirit and maintain high quality with minimal supervision.
• Communicate professionally in customer‑facing situations.
• Stay current with technical skills and complete required training.

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Proficient in using hand tools and power tools.
• At least 21 years old.
• Valid driver’s license with a clean record and no suspensions or revocations within 3‑5 years.
• Preference for ability to drive a non‑commercial truck and trailer.
• Available for a 40‑hour work week, including weekends, holidays, and shifts during early morning, evening, or overnight hours.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and eagerness to learn.
• Physical ability to lift up to 50 lbs., sit, stand, walk, and use hands for grasping tools and data entry.
• Capable of performing tasks such as sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.
• Ability to read and speak fluent English.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions or schematics.
• Experience interacting with customers, families, third‑party affiliates, and suppliers on mobile service routes or community outreach events.

Experience

• Hands‑on work experience in an automotive shop is highly preferred; recent graduates are encouraged to apply. The role is open to entry‑level through seasoned technicians.
• Background in electric vehicle (EV) or hybrid repair is a plus.
• Experience in start‑up environments preferred.
• Experience with parts departments, billing, and work‑order management systems preferred.

Technical Skills Spectrum

• Low Voltage & Electrical Systems:
  • Foundational knowledge of basic electricity theory and safety practices.
  • Ability to safely use a DVOM for circuit measurements.
  • Read and leverage electrical schematics for diagnostics.
  • Advanced candidates demonstrate deep understanding of automotive electronics, CAN and LIN networks, and command wiring repairs per manufacturer standards.
• High Voltage Systems:
  • Understand high‑voltage risks and safely power down systems using proper PPE.
  • Know functions of high‑voltage components and monitoring systems.
  • Diagnose complex high‑voltage faults related to charging, isolation, and interlock loops using manufacturer diagnostics.
• Chassis, Brakes & Suspension:
  • Proficient in mounting and balancing tires, performing alignments, and replacing brake components.
  • Diagnose mechanical suspension issues and repair advanced vehicle dynamic issues (traction control, ABS, power steering).
  • Resolve complex drivability concerns such as NVH.
• Thermal Systems:
  • Service thermal systems, perform coolant drain‑and‑fill, and handle refrigerant with 609 certification.
  • Understand full A/C system and components.
  • Use A/C machine and diagnose coolant, A/C performance, and HVAC issues.
• Advanced Driver Assistance Systems (ADAS):
  • Basic understanding of ADAS features and operation.
  • Replace components and perform calibrations.
  • Know functions, limitations, and sensor roles within the ADAS system.
• Body & Glass:
  • Assist with glass removal, installation, and safe windshield replacement.
  • Adjust body panels to specified tolerances.
  • Diagnose and repair issues such as wind noise and water leaks.

Pay Disclosure

The salary range for this role is $22.50 to $33.13 per hour for Tennessee-based applicants. Eligibility for an annual performance bonus may apply.

Benefits

We offer a comprehensive package of benefits for full‑time and part‑time employees, spouses or domestic partners, and children up to age 26. Benefits include paid vacation, paid sick leave, life, medical, dental, vision, short‑term disability, long‑term disability, 401(k) plan, and Employee Stock Purchase Program (subject to eligibility). Full‑time coverage is effective on the first day of employment; part‑time coverage starts on the first of the month following 90 days of employment.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, or other protected characteristics.