Field Service Technician - Foodservice Equipment

Socket.dev; Cedar Rapids (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Assigned company vehicle and fuel card

Company phone and tablet

Uniform and laundering service

Paid CFESA/ factory training

Tuition reimbursement

Health, vision, dental plans

Disability and life insurance

Company-match retirement plan

Vacation and sick time

Performance-based bonus

Job summary

CONES Solutions, Inc. is seeking a Field Service Technician to cover the Iowa City and Cedar Rapids corridor. You’ll diagnose, repair and service commercial kitchen equipment, with on-the-job training provided. New hires receive onboarding, OSHA safety training, and CFESA certification paths paid by the company.

You land in the pay range based on experience, licenses, and trade-school background; top earners have direct commercial foodservice or refrigeration experience.

Qualifications

• Provide exceptional customer service in the field to troubleshoot, diagnose, and repair commercial cooking, beverage, and refrigeration equipment.
• Perform preventative maintenance (PM) inspections and respond to emergency service calls.
• Build working relationships with customers, vendors, and manufacturers.
• Flag additional equipment needs and repair opportunities you spot on site so our team can follow up.
• Order parts and complete required paperwork.
• Collect payment on site for COD customers.
• Maintain your service vehicle.
• Participate in after-hours and weekend call duty once you’re running calls solo.

Responsibilities

• Troubleshoot and repair commercial cooking, beverage, and refrigeration equipment in customer sites.
• Perform PM inspections and respond to emergencies.
• Maintain vehicle and equipment, document work and parts used, and collect COD payments.

Skills

Customer service

Electrical troubleshooting

Reading schematics

CFESA certification

Education

High School Diploma or equivalent

Trade school HVAC/refrigeration/electrical training

Tools

Multimeters

Gauges

Torches

Hand & power tools

Job description

Description

If you can chase down an electrical fault or troubleshoot a sealed system, you already have most of what this job takes. The equipment is the part we teach.

CONES Solutions has been keeping commercial kitchens running since 1966, and we are adding a Field Service Technician covering the Iowa City and Cedar Rapids corridor. We hire at both ends of the experience range. Where you land in our pay range depends on your experience, certifications, and licenses. Trade school graduates holding an Iowa Mechanical License typically start at $22 or above, and the top of the range is for technicians with direct commercial foodservice or commercial refrigeration experience.

You do not need commercial kitchen experience to apply. If you are coming out of a trade school HVAC, refrigeration, or electrical program, or you are an HVAC tech looking for something different, read on. We train the equipment. You bring the fundamentals and the work ethic.

If You Are Coming From HVAC or Trade School

A lot of what you already do carries over directly: refrigeration cycle, sealed systems, electrical troubleshooting, reading schematics, gas train and combustion basics. Your Iowa Mechanical License and EPA card count here too.

What changes is the work itself. Commercial kitchen service is steady year round instead of slammed in July and slow in November. Most of your day is indoors. The equipment is more varied than a run of condensers, and you are solving a different problem in every kitchen you walk into. You are home at night. This is not an over-the-road job.

Your First Two Years

Day one, you ride with an experienced technician. We do not hand a new tech a van and a call list and wish them luck. You learn this equipment on real service calls, next to someone who has been doing it for years, and you start the certification path immediately.

Where you start. New hire onboarding and OSHA safety training, then Ignitor Labs electrical foundations: multimeters, wiring diagrams, and the fundamentals everything else is built on.

Where it goes. CFESA's online program plus our own coursework on CONES University, in electrical, gas, steam, and refrigeration. Each discipline ends in a proctored CFESA certification, and three of the four earns you CFESA Master Technician. We pay for all of it and you do it on the clock.

What you earn along the way. Your own assigned service van and a place in the after-hours rotation. Both come with demonstrated competence, typically in your first one to two years. We do not put a new technician on call. That is something you move into when you and your team are confident you can handle a Saturday night alone.

Benefits Include

• Assigned company service vehicle and fuel card once you are running calls solo
• Company phone, and tablet as assigned
• Uniform and laundering service
• Paid factory and CFESA training
• Qualified tuition reimbursement
• Health, vision, and dental plans
• Disability and life insurance
• Company-match retirement plan
• Vacation and sick time
• Performance-based bonus and pay increases

Company Information

Founded in 1966, CONES Solutions, Inc. is a commercial food and beverage equipment sales and service facility. Corporate headquarters are located in Moline, Illinois, with strategically located branch offices in central Illinois and eastern Iowa to provide superior service in the eastern half of Iowa, western and central Illinois. The services provided by CONES Solutions include installation, in and out of warranty service, and parts distribution for a variety of hot and cold food equipment manufacturers. In addition, CONES Solutions sells and services a complete line of commercial refrigeration and beverage equipment.

Requirements

Primary Duties and Responsibilities Include

• Provide exceptional customer service in the field to troubleshoot, diagnose, and repair commercial cooking, beverage, and refrigeration equipment
• Perform preventative maintenance (PM) inspections and respond to emergency service calls
• Build working relationships with customers, vendors, and manufacturers
• Flag additional equipment needs and repair opportunities you spot on site so our team can follow up
• Order parts and complete required paperwork
• Collect payment on site for COD customers
• Maintain your service vehicle
• Once you are running calls solo, participate in the rotation of after-hours and weekend call duty

Job Expectations

• Possess and maintain a valid driver's license and an acceptable driving record
• Iowa Mechanical License, or eligibility to obtain one
• Universal EPA certification, or willingness to obtain it shortly after hire. We cover the cost.
• Read and understand wiring diagrams and schematics
• Complete industry (CFESA) and manufacturer training in established time frames
• Operate hand tools, power tools, gauges, meters, torches, and measuring equipment to perform service
• Maintain proficiency with information technology (phones, tablets, office applications)
• Excellent customer communication skills, written and verbal
• Dedication to working hard, being on time, and staying organized
• Work flexible hours, including nights and weekends when necessary

Physical Requirements

• Ability to exert and lift up to 50 pounds regularly and 100 pounds infrequently
• Ability to climb and work from a ladder, stoop, kneel, crouch, twist, and grasp to perform essential job functions
• Ability to perform job duties in both varying internal and external environments that are subject to extreme heat and cold temperatures or inclement weather

Education, Training, and Experience Requirements

• Minimum of High School Diploma or equivalent
• Trade school training in HVAC, refrigeration, electrical, or a related skilled trade; a technical certificate or associate degree in skilled trades; or equivalent hands-on work experience
• Demonstrable knowledge of electrical, electronic, and mechanical skills

What Moves You Up the Pay Range

The top of our range is for technicians with direct commercial foodservice equipment experience, or commercial refrigeration experience that transfers.

• Previous experience as a field technician in the commercial cooking and beverage equipment industry
• HVAC or commercial refrigeration field experience
• CFESA certification
• Experience with any of: combi ovens, fryers, dish machines, ice machines, walk-in refrigeration

CONES Solutions is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.