Field Service Technician - Columbus, OH

Engel Machinery; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with match

Paid time off

Job summary

ENGEL Machinery North America is seeking a Field Service Technician to install, service, and train customers at client sites across North America. The role requires troubleshooting injection molding machines and robots, performing safety checks, and providing hands-on instruction to operators and customers.

The ideal candidate has 5+ years in injection molding troubleshooting or field service, strong knowledge of electrical, hydraulic, and mechanical systems, and excellent communication skills.

Qualifications

• High School Diploma required; associate/bachelor degree preferred.
• 5+ years in injection molding troubleshooting or field service experience.
• Knowledge of blueprints and schematics for electrical/electronic, hydraulic, and mechanical systems.
• Experience with injection molding machines and basic training for customers/employees.
• Strong communication and customer service orientation.

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including tests and inspections of mechanical, hydraulic, pneumatic, electrical, and electronic components and software.
• Performs safety checks on equipment.
• Educates customers on equipment and proper operation.
• Manages resolution of customer issues including replacement parts as needed.
• Orders replacement parts and diagnoses control-system problems.
• Instructs other technicians and customers on maintenance and safe operation of systems.
• Communicates with Central Service/Manufacturing/Parts Center to resolve field issues.
• Provides regular written reports to the Service Manager.

Skills

Blueprints & schematics

Injection molding machines

Electrical & mechanical systems

Microprocessor programming

Customer service

Communication

Team player

Customer training

Education

High School Diploma

Associate or Bachelor's degree preferred

Job description

Career Opportunities with Engel Machinery

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!

ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department. ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, employer paid life insurance, long and short-term disability, and an employee-centric environment.

Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem when travelling on the road, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!

Job Summary

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

Essential Duties and Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Educational/Training Requirement

• High School Diploma Required
• Associate's or Bachelor's degree preferred

Experience

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Knowledge, Skills, and Abilities

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)

MUST HAVE

• Must have a valid Passport, driver’s license in good standing that includes REAL-ID.

Benefits

ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.