Field Service Technician (CNC / Industrial Equipment / Electrical / HVAC)

Morris; Windsor (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Vacation time (3+ weeks)

Company paid holidays and 401(k)

Job summary

Morris Group, Inc. is seeking Field Service Technicians to service advanced industrial equipment, including CNC machines. No CNC experience is required; we train suitable technicians from related fields and support travel to customer sites within about two hours of home.

You will diagnose electrical and mechanical issues, perform repairs, and document findings for customers. Training programs and career growth opportunities are provided.

Qualifications

• No CNC experience required, training provided.
• Open to candidates from HVAC, electrical, diesel, or field service backgrounds.
• Strong troubleshooting of electrical and mechanical systems essential.

Responsibilities

• Diagnose and repair industrial equipment including CNC machines at customer sites.
• Troubleshoot electrical systems, motors, drives, encoders, and control systems.
• Perform mechanical work including alignments, assemblies, and repairs.
• Use tools like multimeters and diagnostic equipment to identify issues.
• Provide customer support and operator guidance, write clear service reports.

Skills

Troubleshooting

Electrical aptitude

Mechanical aptitude

Customer communication

Tools

Multimeters

Diagnostic equipment

Measuring tools

Job description

Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third-generation, family-owned business dedicated to helping manufacturers improve productivity and stay competitive.

About This Role

We are hiring Field Service Technicians to support and service advanced industrial equipment, including CNC machine tools. No prior CNC experience is required. We actively hire and train experienced technicians from related industries such as:

• Commercial HVAC
• Industrial electrical or low voltage electrical
• Diesel / heavy equipment
• Field service / industrial maintenance
• Aircraft mechanics

If you have strong troubleshooting skills and experience working on complex mechanical and electrical systems, we will train you to become an expert in CNC equipment.

What Makes Someone Successful In This Role

This role is ideal for someone who:

• Enjoys diagnosing and solving complex equipment issues
• Is comfortable working independently in the field
• Has experience troubleshooting electrical and mechanical systems
• Can work through problems with or without step by step instructions
• Takes pride in learning and expanding their skills

What You Will Do In This Role

• Diagnose and repair industrial equipment including CNC machines at customer sites
• Troubleshoot electrical systems, motors, drives, encoders, and control systems
• Perform mechanical work including alignments, assemblies, and repairs
• Use tools such as multimeters and diagnostic equipment to identify issues
• Use precision measuring tools and fixtures to check machine alignments
• Interpret electrical schematics, mechanical drawings, and technical documents
• Install, commission, and maintain equipment
• Provide customer support and operator guidance when needed
• Work independently while collaborating with a team when needed
• Provide clear communication verbally and in service reports given to the customer

What We Are Looking For

We are intentionally open to candidates from multiple technical backgrounds.

Strong Candidates May Have Experience In

• HVAC systems and controls
• Industrial or commercial electrical work
• Diesel or heavy equipment repair
• Manufacturing maintenance or field service

Preferred Skills (not All Required)

• Electrical troubleshooting (motors, drives, transformers)
• Use of multimeters and electrical testing tools
• Hydraulics and pneumatics
• Control systems or PLC exposure
• Mechanical repair and alignment

CNC experience is a plus, and is desirable, but is not required.

Training & Growth

• Hands-on field training with experienced technicians
• Classroom and manufacturer training programs
• Opportunity to become a highly skilled CNC service expertClear path to increased responsibility and compensation

Travel & Work Environment

• Daily travel within ~2 hours of home
• Occasional overnight travel
• Work in manufacturing environments with industrial equipment

Why This Role Stands Out

• Higher earning potential than many skilled trades roles
• Significant technical growth into advanced automation and CNC systems
• Cleaner work environment compared to many mechanical trades
• Exposure to a wide variety of equipment and problem-solving scenarios

What We Value

• Strong work ethic and reliability
• Willingness to learn and accept coaching
• Professionalism with customers
• Ability to work independently and solve problems
• Team-oriented mindset
• The duties listed in this job description are intended only as illustration of the various types of work that may be performed.The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
• What’s in it for You:
• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks' Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution Tuition reimbursement
• Employee appreciation events and perks Employee Assistance Program

Mental And Physical Requirements

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit and stand for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Role

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand-eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

You Should Be Proficient In

• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Electrical Troubleshooting
• Electrical Repair
• Relay Testing
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair
• High Voltage Systems
• Pneumatics Troubleshooting
• Service
• Field Service Readiness
• CNC Machine Setup & Changeover
• Industrial Electrical Systems
• Diesel & Heavy Equipment Systems
• Hydraulic Systems & Components
• Electrical Systems & Diagnostics (Heavy Equipment)
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Power Take-Off (PTO) & Auxiliary Systems
• Lockout/Tagout (LOTO)
• Electrical Schematic Reading
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Automotive Repair & Service Systems
• Aircraft Maintenance
• Machine Safety Inspections

Machines & Technologies You'll Use

• CNC Mill (3-4 axis VMC) (Fanuc, Bridgeport, Mazak, ProtoTRAK, Haas, Okuma, Doosan, Kitamura, Makino, Brother, Hurco, Dmg Mori Seiki, Hwachon)
• Turning Lathe
• Optical Comparator
• Diesel Engine
• HVAC Systems
• Surface Grinder
• Flexible Manufacturing Systems (FMS)
• CNC Automation Solutions
• Flexible Circuits & Interconnects
• EDM Machine (Sinker)
• Voltage Detector
• EDM Machine (Wire)
• Diesel Vehicles
• Injection Molding Machine
• Industrial Controls
• Manual Grinder
• Global Positioning System (GPS) Systems
• Manual Lathe
• CNC Laser Cutter
• CNC Lathe (2-4 axis) (Mazak, Haas, Okuma, Doosan, Takisawa, Dmg Mori Seiki, Samsung, Murata, Fuji, Nakamura, Hyundai - Wia, Hwachon, Quick Tech)
• CNC Waterjet
• Centerless Grinder
• CNC Router
• Double Disc Grinder
• Broaching Machine
• CNC Swiss Lathe (Star, Citizen, Tsugami, Index, Eurotech, Tornos, Ganesh, Hanwha, Yama-Seiki, Nomura)
• Boring Mill
• Variable Frequency Drives (VFD)
• CNC Grinder (Mitsubishi, Okuma, Okamoto, Studer, Amada, Toyoda, Chevalier, Anca, Walter, Tru-Tech)
• Cold Heading Machine
• Thread Rolling Machine
• Extrusion Machine
• CNC Wire Bending Machine
• CNC Plasma Cutter
• Manual Vertical Mill (Bridgeport, ProtoTRAK, Swi, Sharp, Clausing, Tormach, Supermax, Lagun)
• Die Cast Machine (Cold Chamber)
• CAD Software
• Coordinate Measuring Machine (CMM) (Zeiss, Mitutoyo, Hexagon, Nikon, Wenzel, Erowa, Faro)
• CAM Software
• Jig Grinder
• EDM Drilling Machine
• Flexographic Printing Press
• CNC Mill (5+ axis VMC) (Fanuc, Mitsubishi, Mazak, Haas, Okuma, Kitamura, Matsuura, Mikron, Dmg Mori Seiki, Hwachon)
• CNC Lathe (5+ axis) (Mazak, Okuma, Doosan, Index, Eurotech, Miyano, Dmg Mori Seiki, Samsung, Nakamura, Hwachon)
• Universal Machining Center (5 axis UMC) (Okuma, Matsuura, Dmg Mori Seiki)
• Universal Machining Center (3-4 axis) (Okuma, Toshiba, Dmg Mori Seiki, Maho)
• Die Cast Machine (Hot Chamber)
• Calipers and Micrometers
• Programmable Logic Controller (PLC) (Fanuc, Allen Bradley, Mitsubishi, Omron, Siemens, Panasonic, Schneider Electric, Beckoff, Modicon, B&R Industrial Automation, Sigmatek)
• Horizontal Machining Center (3-4 axis) (Haas, Okuma, Doosan, Makino, Toyoda, Niigata, Dmg Mori Seiki, Kiwa, Enshu)
• Horizontal Machining Center (5+ axis) (Mazak, Okuma, Toyoda)
• Vertical Lathe (Okuma, Toshiba, Toyoda, Hwacheon)
• Gear Machinery
• Tube Mill
• HMI
• Servo Motors
• Cylindrical Grinder Machine
• ID Grinder Machine
• Industrial Robot
• OD/ID Grinding Machine