Field Service Technician - Charlotte

Quench USA; Charlotte (NC); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Insurance from Day 1

401(k) match

Paid holidays & PTO

Company vehicle & gas card

Tools provided

Training & growth

Job summary

The Field Service Technician at Quench USA installs, maintains, and repairs bottled water systems, ice machines, sparkling dispensers, and coffee brewers at customer sites. You will drive a company vehicle, perform routine maintenance, and ensure safety and quality during each visit.

We offer a competitive hourly rate ($23.00–$24.00), weekday schedule (Mon-Fri, 7:00 AM–4:00 PM), medical/dental/vision insurance from Day 1, a 401(k) match, paid holidays and PTO, and a take-home vehicle with gas

Qualifications

• Mechanical aptitude and experience with tools or equipment.
• Valid, active driver’s license and ability to drive company vehicle.
• Excellent customer service and communication skills.
• Ability to lift 70+ lbs and perform physical tasks.
• Minimum 21 years old.
• Basic computer skills to record service.
• High school diploma or equivalent.

Responsibilities

• Drive a company vehicle to customer locations to install, troubleshoot, and maintain equipment.
• Routinely replace water filters, clean and sanitize tanks, change UV bulbs, and clear water lines.
• Inspect equipment for leaks, malfunctions, and safety concerns.
• Follow company and customer safety policies and site procedures.
• Maintain company vehicle per policy, including mileage and maintenance logs.
• Safely transport and operate equipment and tools.
• Document service work using a tablet or mobile device.
• Provide professional and timely customer service at each site visit.
• Maintain regular and reliable attendance.

Skills

Mechanical aptitude

Driving experience

Professional, service-minded demeanor

Valid driver’s license

Age 21+

Basic computer skills

Lifting 70+ lbs

Education

High school diploma or equivalent

Job description

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Field Service Technician

Pay: $23.00 - $24.00 per hour (based on experience and location)

Schedule: Monday - Friday, 7:00 AM–4:00 PM (may vary by market)

What We Offer

• Competitive hourly rate with overtime potential.
• Medical, Dental, and Vision insurance starting Day 1.
• 401(k) match of 50% up to 6%.
• 10 paid holidays plus PTO.
• Company take-home vehicle, gas card, and tools.
• Paid training and ongoing career development opportunities.

Position Overview

The Field Service Technician installs, maintains, and repairs company equipment, including filtered water systems, ice machines, sparkling water dispensers, and coffee brewers. This role is customer-facing and requires a professional demeanor, technical skill, and a commitment to safe work practices. We provide hands‑on training to ensure success in the position.

Responsibilities

• Drive a company vehicle to customer locations to install, troubleshoot, and maintain equipment.
• Routinely replace water filters, clean and sanitize tanks, change UV bulbs, and clear water lines.
• Inspect equipment for leaks, malfunctions, and safety concerns.
• Follow company and customer safety policies and site procedures.
• Maintain company vehicle per policy, including mileage and maintenance logs.
• Safely transport and operate equipment and tools.
• Document service work using a tablet or mobile device.
• Provide professional and timely customer service at each site visit.
• Maintain regular and reliable attendance.

Requirements

• Mechanical aptitude: Experience working with tools or repairing equipment.
• Driving experience: Comfortable operating a vehicle for work purposes and familiar with routes/GPS (experience may be in a company or personal vehicle).
• Professional, service-minded demeanor: Good customer service and communication skills.
• Valid, active driver’s license.
• At least 21 years of age (required to operate company vehicles).
• Basic computer skills to record service and communicate with team members.
• Ability to lift 70+ lbs, bend, squat, and climb ladders.
• High school diploma or equivalent (technical school training preferred).Ability to pass a pre-employment background check and drug screen.

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.