Field Service Technician - Canada

Tadano America Corporation; United States; On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Overtime pay

Dental care

Extended health care

RRSP matching

Vision care

Job summary

Tadano America Corporation is seeking a certified Red Seal Journeyman Field Mechanic for our Leduc, AB operations. This full-time role involves warranty work, maintenance, and repair of Tadano cranes, with travel to remote customer sites up to 60%.

You will diagnose issues, interpret manuals, and deliver quality service in a safety-focused environment. Ideal candidates have 3–5 years crane experience and strong problem-solving skills, with the ability to work independently or with a team and

Qualifications

• Journeyperson Heavy Duty Mechanic Certification including Red Seal.
• 3-5 years of crane-related experience.
• Experience with Tadano products is a plus.
• Ability to read and interpret technical manuals and warranty environments.
• Strong diagnostic, troubleshooting and repair skills with customers.

Responsibilities

• Warranty, maintenance, repair, service and inspection of crane equipment.
• Diagnose faults and malfunctions on site or remotely.
• Adjust/repair/replace defective parts and test repaired equipment.
• Travel to customer sites (60%) and work in remote locations.
• Provide technical direction via phones/emails and prepare repair instructions with experts.

Skills

Troubleshooting

Customer service

Reading manuals

Team collaboration

Education

Red Seal Journeyman Heavy Duty Mechanic Certification

Job description

Job Title: Field Service TechnicianDepartment: Canada - ServiceLocation: Leduc, AlbertaReports to: Director for Field Service & Canada OperationsClassification: Full-time, Non-exempt*Specific to Canada*Tadano America Corporation located in Leduc, AB is recruiting a certified Red Seal Journeyman Field Mechanic to join our team. We are looking for an experienced, dedicated, and safety- oriented mechanic for this position.Responsibilities:• Warranty, maintenance, repair, service and inspection of rough-terrain, all-terrain, tele- crawler and lattice boom crawler crane equipment• Able to diagnose faults and malfunctions• Adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites• Test the repaired equipment for proper performance• Maintain a safe and clean work environment• Able to travel and work in remote locations (60%)• Must be able to work with minimal supervision but also participate in the work of other mechanics and apprentices within the field environment• Provides technical direction guidance and support to customers/dealers for service orders and crane issues via phones/emails• Prepares technical repair instructions in collaboration with experts in Tadano America and other Tadano companies• May perform other duties as assigned to meet the ongoing needs of the organizationSkills & Qualifications• Journeyperson Heavy Duty Mechanic Certification including Red Seal Certification• 3-5 years of crane related experience• Previous experience working with the Tadano product would be a benefit• Strong proficiency in reading and interpreting technical manuals relating to manufacturer specifications and warranty environments• Must have a demonstrated ability to diagnose, troubleshoot, and repair issues in mechanical systems• Experience in a customer-facing role and a sound understanding of the importance of customer relationships• Good organizational and planning skills• Strong attention to detail and able to work within the framework of multiple deadlines• Hold a strong standard for quality and safety• Have a team-oriented approach and thought process• May be required to travel to various and sometimes remote job locations for extended periods of time• Valid Class 5 Driver's License• Clean driver’s abstract and maintain a clean driving record• Occasional international travel for training and for product supportCompany Offers:• Competitive compensation• Comprehensive benefits package• RRSP matching program• Outstanding work environmentWho we are:Tadano America Corporation (TAC) is the strategic base for sales of rough terrain cranes, all terrain cranes, crawler cranes, tele boom crawler cranes and boom trucks for the North American market. Tadano America has dedicated customer service office locations providing direct-to-customer product support in Houston, Texas and Edmonton, Alberta.Additional pay:• Overtime pay Benefits:• Dental care• Extended health care• RRSP match• Vision careFlexible language requirement:• French not requireSchedule:• Monday to Friday• Overtime• Weekend availabilityTadano Pan America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.