Field Service Technician - Austin, TX

Engel Machinery; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Paid time off (PTO)

Job summary

ENGEL Machinery North America is seeking a Service Technician to perform field service at customer sites across North America. You will install and service equipment, provide customer training, and support on-site operations as needed.

The role requires deep knowledge of injection molding equipment, strong troubleshooting skills, and the ability to work independently with minimal back-office support. Extensive travel and a valid passport are expected.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 5+ years in injection molding troubleshooting or as a Field Service Technician/Engineer.
• Knowledge of blueprints and schematics for electrical/electronic, hydraulic and mechanical systems.
• Experience with injection molding machines and ability to train customers and employees.

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including tests and inspections across mechanical, hydraulic, pneumatic, electrical and electronic or software components.
• Perform safety checks on equipment and ensure proper operation.
• Educate customers on equipment operation and train users.
• Coordinate parts replacements and service with customers and internal teams.
• Instruct other technicians and customer operators on maintenance and safety of injection molding systems.
• Communicate with Central Service/Manufacturing/Parts Center to resolve field issues.
• Provide written reports to the Service Manager on a regular basis.

Skills

Service experience

Injection molding

Field service

Customer training

Troubleshooting

Education

High School Diploma

Associate/Bachelor preferred

Tools

Blueprints

Schematics

Electrical systems

Hydraulic systems

Mechanical competence

Microprocessor programming

Job description

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world‑class value to our customers? Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!

ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department. ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks’ PTO, employer paid life insurance, long and short‑term disability, and an employee‑centric environment.

Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem when travelling on the road, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!

Job Summary:

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

Essential Duties and Responsibilities:

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Educational/Training Requirement:

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred

Experience:

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Knowledge, Skills, and Abilities:

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)

MUST HAVE -

• Must have a valid Passport, driver’s license in good standing that incudes REAL-ID.

Benefits:

• health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)
• 401k with match
• over 3 weeks’ PTO
• employer paid life insurance
• long and short‑term disability
• comprehensive vehicle program (monthly stipend + mileage reimbursement)
• $75 per diem when travelling on the road
• tool reimbursement
• cell phone
• laptop
• health
• dental
• LTD and life insurance
• 401k with match
• contribution to HSA
• Dependent and Health FSA
• vacation pay and holiday pay

WHY ENGEL?

The ENGEL group has been thriving for decades. This is because as a family‑run company, we rely on long‑standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.

ENGEL attaches great importance to flexibility, innovation and self‑responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.

ABOUT THIS COMPANY

ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading‑edge production systems.