Field Service Technician-Austin, TX

Quality-Data-Systems-Inc; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance (

Generous PTO & Sick Time

Chaplaincy & Employee Care

Retirement plan with company match

Professional development and growth

Job summary

Quality Data Systems (QDS) is seeking a Field Service Technician to install, maintain, and repair cash automation equipment within a 100-mile radius of Austin. You must live within 33 miles of Austin and be comfortable with on-call evening and weekend shifts, traveling to client sites to troubleshoot ATMs, ITMs, TCRs, currency discriminators, and coin machines.

This role requires a hands-on problem solver with strong communication skills and the ability to build relationships with clients.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in installation or repair of cash automation equipment, office equipment, POS systems, security equipment, or electrical/HVAC backgrounds.

Responsibilities

• Install, maintain, and repair cash automation equipment (ATMs, ITMs, TCRs, currency discriminators, coin machines).
• Diagnose system issues and perform repairs.
• Upgrade software and hardware; perform preventative maintenance.
• Travel to client sites within a 100-mile radius; communicate effectively with customers and team.

Skills

People person

Strong communication

Relationship-building

Education

High school diploma

Associate degree

Tools

NCR Certification

ATM/OEM ITM certification

Job description

Field Service Technician – Austin, TXAre you a hands-on problem solver who enjoys building relationships, working independently, and taking pride in doing what’s right—even when no one’s watching? At Quality Data Systems (QDS), integrity, excellence, and service are at the heart of everything we do. We’re looking for a Field Service Technician who shares these values to join our team.In this role, you’ll travel within a 100-mile radius of your home base Monday through Friday, installing, maintaining, and repairing a wide range of cash automation equipment including counters, recyclers, and ATMs. You’ll have the opportunity to build lasting relationships with our clients while delivering exceptional service and upholding the high standards that make QDS a trusted partner across the region.The individual in this position must live within 33 miles of Austin. Approved living locations include:Georgetown, Round Rock, Pflugerville, Elgin, Bastrop, Buda, Lakeway, Cedar Park, Liberty Hill, Leander, Smithville, San Marcos, New BraunfelsPlease note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours. (Determined by territory)What You’ll Do:Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machinesUpgrade software and hardwareDiagnose system complications and perform repairsPerform preventative maintenanceCommunicate effectively with QDS team members and customersWhat We’re Looking For:Past successful candidates have had experience or backgrounds in installation or repair of cash automation equipment, office equipment, POS systems, security equipment, and electrical or HVAC backgrounds.High school diploma required; associate degree preferred1+ years of experience as a field service technician preferredNCR Certification /OEM ATM/ITM certification a plus (Hyosung, NCR, Diebold, etc.)People person! Friendly and sociable with great relationship building skills – ability to create an instant rapport with customers.Self-starter with strong work ethic and ability to work independentlyClean and neat appearanceStrong communication and relationship-building skillsAbility to prioritize travel schedule and manage time effectivelyThis position requires a valid driver’s license and clean driving recordMust pass background check and drug testBenefits:Competitive salaryHealth, dental, and vision insurance (Employee only dental and vision are free!)Generous PTO & Sick TimeChaplaincy & Employee CareRetirement plan with company matchProfessional development and growth opportunitiesAbout Us:Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun.We’re more than a cash automation company - we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you?Position Work Conditions & Physical Requirements:Frequent driving (up to 6–8 hours/day)Working with handsPhysical activity including standing, sitting, bending, and twistingWorking outdoors in varying weather conditionsStretching and reaching overheadLifting objects weighing up to 50-75 pounds.