Field Service Technician - Auburn Hills, MI

Xerox; Rochester Hills (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full medical/dental/vision coverage

Wellness credits

401(k) matching

Paid time off

Personal days

Job summary

Xerox is experiencing rapid growth in our Technical Services division and seeks professional field service technicians to provide exceptional service. You will be responsible for repairing customer devices and achieving productivity goals, including managing call times and response commitments.

Applicants should have electro-mechanical experience and strong time management skills. Our technicians enjoy comprehensive benefits, paid time off, and opportunities for career advancement in a supportive culture.

Qualifications

• Experience with troubleshooting electrical circuits using a multi-meter.
• Strong time management skills and reliability.
• Ability to lift 50 pounds and perform physical tasks.

Responsibilities

• Provide outstanding service to clients and ensure devices operate correctly.
• Repair devices using electro-mechanical skills.
• Achieve key productivity goals such as response times and efficiency.

Skills

Electro-mechanical experience

Time management skills

Ability to use a multi-meter

Job description

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities

• Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications

• Electro‑mechanical experience including using a multi‑meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro‑mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
• Superior time management skills and reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license and appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday. Safety is our top priority especially around electrical components.

Success in the First 60 Days

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories.
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401(k) matching.
• Paid time off, plus holidays and personal days.