Field Service Technician (Atlanta, GA)

BD; Durham (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD in Durham, NC is seeking a Field Support Engineer to provide in-depth technical and customer support for BD Parata pharmacy automation products. You will travel regionally to service pharmacies and installations, delivering exceptional service at client sites and maintaining equipment.

Ideal candidates have 3–5 years field service experience, strong customer service, and proficiency with Windows/Microsoft Office.

Qualifications

• High School diploma plus 3-5 years field service experience.
• Strong customer service orientation.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service.
• Experience with digital multi-meters and electrical testing equipment.
• SQL knowledge a plus.
• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.

Responsibilities

• Deliver outstanding customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to improve uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve sophisticated technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal direction.

Skills

Customer service

Windows OS

Microsoft Office

Networking

Mechanical aptitude

Electrical testing

SQL basics

Education

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology

Tools

Salesforce Field Service Lightning

Diagnostics tools

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

BD Parata is currently seeking a Field Support Engineer in the Atlanta, GA area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver outstanding customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to improve uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve sophisticated technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal direction

Requirements

• High School diplomas plus 3-5 years field service experience
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Preferred

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred

Physical Requirements

• Daily car travel (average 4 hours per day) with occasional air travel
• Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
• Stand for extended periods (up to 10-12 hours when necessary)

We Provide

• Fleet vehicle
• Corporate credit card for expenses
• Company laptop and phone
• Complete tool kit
• Comprehensive benefits package

At BD, we prioritize on-site teamwork because we believe it develops creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of perfection and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA NC - Durham - Roche Drive

Additional Locations

Work Shift