Field Service Technician - Amazon - Union City, GA

PLUG POWER INC; Adairsville (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Plug Power is seeking a Field Service Technician to support fuel cell systems mounted in electric lift trucks at a Union City, GA site. You will perform preventative maintenance, diagnose issues, and implement field upgrades while maintaining strong safety and customer communication.

This role requires mechanical and electrical troubleshooting, the ability to lift 50 pounds, a valid driver's license, and travel as needed to service locations.

Qualifications

• High school diploma or equivalent with technical electrical coursework.
• 3+ years direct experience in mechanical and electrical troubleshooting.
• Valid driver's license with clean driving record.
• Ability to lift 50 pounds unassisted.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Diagnose, troubleshoot, and evaluate fleet performance.
• Perform field retrofits and software/hardware upgrades.
• Provide on-call and emergency support.
• Purchase tools, equipment, and parts as needed.
• Travel as required for business needs.

Skills

Electrical troubleshooting

Mechanical aptitude

Communication skills

Driver's license

Education

High school diploma or equivalent

Tools

MS Office

Fuel cell tooling

Job description

Field Service Technician - Amazon - Union City, GA

Status: Non-Exempt (hourly) Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• Troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• Maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power.

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power - Be a part of the climate solution! To learn more, download our brochure.

Check out these videos to learn more about PLUG:

• Plug Power's Culture Code
• Who is Plug?
• Manufacturing Electrolyzers at scale
• Megawatt Fuel Cell Power Generation System
• Implementing Fuel Cells in Material Handling