Field Service Technician 1

Bancsource Inc.; Tyler (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

PTO & Holidays

Health Insurance

HSA/FSA Health Accounts

401k with Employer Match

Company Vehicle

Company Provided Devices

Job summary

Cennox is seeking an ATM Field Service Technician in Tyler, TX. The role covers repairs, cleaning, maintenance, and software upgrades on financial equipment with a company vehicle and flexible scheduling. This full-time position includes paid training and opportunities for travel across Tyler and surrounding areas.

Essential duties include preventive maintenance, call planning, and timely reporting. Prolonged travel and physical requirements apply; weekends may be required.

Qualifications

• Provide first and second level repairs on ATMs and other financial equipment.
• Perform preventive maintenance and software upgrades on financial devices.

Responsibilities

• Repair and service ATMs, SmartSafes and related equipment across Tyler, TX and surrounding areas.
• Plan and prioritize service calls; maintain professional customer relations.
• Escalate issues to service management as needed.

Skills

ATM field service

Tools

Vehicle operation & maintenance

Diagnostics & troubleshooting

Job description

Competitive benefits, 401k, company paid life insurance, schedule flexibility, and career advancement are just the beginning of the many benefits we offer! A fast-tracked interview process is now in action.

Cennox is currently seeking an ATM Field Service Technician based in the Tyler, TX area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment across Tyler, TX and surrounding areas. This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.

Essential Duties and Responsibilities include the following, but not limited to:

• Provide first and second level repairs and preventive maintenance on ATMs, SmartSafes, and other financial equipment
• Prioritizing and planning service calls
• Adhere to service operating procedures
• Take ownership of your assigned territory and meet service performance goals
• Maintain a professional attitude and demeanor to foster positive customer relationships
• Troubleshooting, diagnosing, and resolving product performance issues
• Have and maintain a clean and valid motor vehicle record and driver's license
• Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
• Working with local service team and service management team to reassign calls as required
• Timely and accurate reporting of service updates and call closure information to the call center
• Escalation of issues to the service management team as required
• Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
• Actively participate in equipment, maintenance, and supply sales lead program
• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time

We Offer Incredible Perks & Benefits including, but not limited to:

• Competitive Pay
• PTO Package, and Paid Holidays
• Comprehensive Health, Dental, and Vision Insurance
• HSA and FSA Health Care Accounts
• 401k Savings Plan with Employer Match
• Company Paid Life Insurance
• Company Vehicle, Fuel and Credit Cards for Expenses
• Company Provided Cellphone, Tablet, Laptop
• Employee Assistance Program, and so much more!

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Overview:

Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us at www.cennox.com to learn more.