Field Service Technician

Mettler-Toledo International, Inc; Worcester (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company car with insurance

Tools provided

Clothing allowance

Health insurance

Job summary

Mettler-Toledo International, Inc. seeks a Field Service Technician to service and calibrate industrial weighing equipment at customer sites in the Worcester region. You will perform preventive maintenance, troubleshoot basic issues, and train operators on proper use of scales.

You will travel as needed, maintain vehicles and inventory, and coordinate with internal teams to meet uptime and safety standards. A valid license and 1–3 years related experience are preferred.

Qualifications

• Valid driver’s license is required.
• High school diploma or GED (or 5 years relevant experience).
• 1–3 years electro/mechanical repair or weighing industry experience.
• Basic understanding of electrical/mechanical repair, PC networking and software configuration.
• Proficient with MS Office (Word, Excel, Outlook).

Responsibilities

• Perform scheduled preventive maintenance and calibration on industrial weighing equipment at customer sites.
• Troubleshoot basic issues and support installations and repairs with senior technicians.
• Provide end-user training on equipment use and care.
• Document work using service software and maintain service records daily.
• Collaborate with Scheduling, Service Support, and sales to meet uptime targets.
• Maintain company vehicle and parts inventory in a compliant manner.
• Identify service or product needs and submit sales leads as appropriate.
• Follow all safety and quality policies to ensure a safe work environment.

Skills

Driver's license

Field service experience

Electrical repair

Mechanical repair

PC networking

Software configuration

MS Office

Travel readiness

Overtime willingness

Education

High School Diploma or GED

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

As a Field Service Technician, you will be the on-site expert customers rely on to keep their floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region.

What you will do

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor scales and bench scales) at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required.
• Provide end-user training so operators understand how to use and care for their equipment correctly.
• Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day.
• Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level.
• Follow all company, customer, safety, and quality policies to ensure a safe work environment for yourself and others.
  

What You Need to Succeed

• Valid driver's license required.
• Minimum of a High School Diploma or GED, or 5 years of relevant work experience.
• Customer-facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• 1 to 3 years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness and ability to travel overnight up to 10% on average, potentially up to 25%, primarily by company vehicle or plane.
• Must reside within the service territory.
• Ability to work overtime averaging 10-15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Position is safety sensitive and subject to drug testing.
• Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
• Frequent physical movements required such as crouching, stooping, kneeling, and repeated bending for safe and efficient job performance.
  

Our Offer to You

• A company car with paid insurance for your work use
• All tools and equipment needed to perform the job and a clothing allowance
  
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  
• Tuition reimbursement, perks and discounts
  
• Parental and caregiver leave programs
  
• All the usual benefits such as paid time off, flexible spending, short-and
  long-term disability, basic life insurance, business travel insurance, Employee
  Assistance Program, and domestic partner benefits
  
• Global market strength and worldwide leadership in weighing
  
• A brand name that is identified worldwide with precision, quality, and innovation
  
• Thousands of patents, design and innovation awards
  A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.