Field Service Technician

Hall's Culligan Water; Wixom (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO accrual

401k with company match

Benefits package after intro period

Career advancement opportunities

Upskilling opportunity

Home equipment use from Culligan

Job summary

Hall's Culligan Water in Wixom, MI seeks a Field Service Technician to install and service water treatment systems at customer sites. You will test, troubleshoot, and follow SOPs while ensuring safety and customer satisfaction.

The role requires mechanical aptitude, a valid driver’s license, and willingness to travel to various locations with a physically demanding workload.

Qualifications

• Must have a valid driver's license.
• Must be 18+ and able to pass background and drug checks.
• Willing to travel to customer locations daily.
• Mechanical aptitude with a willingness to train for a lifelong career.

Responsibilities

• Install and service products at commercial and residential locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow SOPs and safety protocols.
• Interact with customers in a professional and courteous manner.
• Provide technical support during and after installations.
• Train customers on proper use and maintenance of installed products.
• Maintain installation records and photos.
• Operate service vehicles safely and perform required inspections.

Skills

Mechanical aptitude

Valid Driver's License

Customer service

Safety SOP compliance

Hand and power tools

Willingness to travel

Job description

Hall's Culligan of Wixom is searching for our nextField Service Technician. This position is ideal for someone who has mechanical aptitude and is looking to train for a lifelong career . As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

Why you’ll love working here:

• We offer a full-time, Monday-Friday work schedule.
• Pay rate starting at $20.50/hr. plus bonus pay
• You’ll receive paid time off (PTO) at a generous accrual rate.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

What you’ll do:

Installation and Service:

• Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.

Customer Service:

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answers questions.

Technical Support:

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.

Training and Education:

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.

Documentation:

• Maintain accurate records of installations and troubleshooting steps, including pictures.

Safety:

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Where you’ll work:

Culligan Service Technicians spend much of their time traveling to their customers’ location and completing on-site installation – this means you should feel comfortable working in various environments including indoor and outdoor spaces, a variety of in-home conditions, as well as situations involving pets. While you’ll be traveling during working hours, you’ll be back at the dealership by the end of your day. You may be required to work in tight spaces such as crawl spaces. This role is physically demanding and requires the Technician to stand, kneel, bend, crawl, and lift heavy equipment up to 100lbs regularly.

Who should apply:

The personal attributes that will set you apart in our hiring process include integrity and accountability – our Technicians must be honest, trustworthy, and willing to take complete ownership over their role. We expect you to be punctual and reliable as our customers rely on timely, consistent service and installation. Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members. The Service Technician should be comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.

Technically speaking, the ideal candidate for this role will be highly customer oriented, comfortable managing their time and solving problems, and committed to following SOP’s. Proficiency in using hand tools and basic power tools is of the utmost important in this position.

• Must maintain a valid Driver’s License with no restrictions or limitations.
• Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.