Field Service Technician

ISCO Industries, Inc.; West Bend (WI); On-site; USD 68,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Company truck

Cell phone

Job summary

ISCO Industries, Inc. is seeking a Field Service Technician to travel nationwide and provide HDPE piping solutions on site. You will perform plastic pipe welding, diagnose machine issues, and train customers while maintaining safety standards.

The role emphasizes independence, problem solving, and strong on-site customer interaction across various environments. A High School Diploma or GED and a valid driver’s license are required, with comprehensive benefits and a company truck and cell phone

Qualifications

• Safety-sensitive position with drug and/or alcohol testing.
• Fusion training, testing, First Aid and MSHA safety training offered as part of training.
• Ability to use hand tools and interpret technical instructions.
• Proficient with technology; email and iPhone apps used on the job.
• High School Diploma/GED and valid driver’s license required.

Responsibilities

• Provide HDPE piping solutions to customers via plastic pipe welding and fusion services.
• Troubleshoot simple machine issues (hydraulic/mechanical/electrical) with support to maximize productivity.
• Apply plastic welding principles to complex requirements and drawings.
• Communicate with customers on site and liaise with sales personnel.
• Adhere to safety requirements on site, during training, travel and fabrication in yards.
• Provide on-the-job training and certification to customers.

Skills

HDPE Fusion

Troubleshooting

Customer Service

Read drawings

Independent Judgement

Teamwork

Education

High School Diploma/GED

Tools

Fusion Equipment

Hand Tools

Job description

Do you love travel, hands-on work and meeting new people? Our team of Field Service Technicians have a one-of-a-kind role that values independent work, problem solving, customer assistance, and seeing a job through from start to finish. The ideal Field Technician will thrive in a variety of environments throughout the United States.

ISCO is a family-owned and operated piping company with strong focus on our team members growth. We are looking for great people with a strong work ethic who love to work with their hands, but have the professional skills to be the face of ISCO on site.

Annual Pay Range: $68,000 - $86,000

In addition to a great pay scale, we offer a full benefits package with medical, dental, and vision insurance, along with an employer match on 401k contributions! You will also have a company truck and cell phone.

Essential Duties

• Provide HDPE Piping solutions to customers via plastic pipe welding and fusion services
• Troubleshoot simple machine issues (hydraulic/mechanical/electrical) with help of extensive support team to maximize productivity while on job site
• Apply principals of plastic welding and experience to complex requirements
• Communicate with customer on job site and act as a liaison with sales person
• Adhere to safety requirements while on site, training, traveling, and fabricating in yards
• Continually increase skills and experience through training and on-the-job instruction
• Provide in-person training and certification to customers
• Assist with fabrication and/or shipping needs at local plant when field work is not available
• Perform other related duties as assigned

Base Qualifications and Competencies

• This is a safety-sensitive position and is subject to pre-employment, pre-job, and post-incident drug and/or alcohol testing
• ISCO/McElroy fusion training and testing, manufacturers' electro-fusion certification, First Aid and MSHA safety training certifications are all offered as part of the training.
• Facilitate knowledge and use of hand tools
• Ability to solve practical problems and interpret technical instructions in mathematical and diagram form
• Proficient with technology (will utilize email and iPhone apps heavily on the job)
• High School Diploma/GED and valid driver's license required

Physical Demands and Work Environment

• Physical Demands:
  • Occasional lifting up to 50 pounds
  • Frequent exertion of force up to 25 pounds to move objects
  • Constant standing, stooping, crouching, reaching, climbing or balancing and walking are required
• Work Environment:
  • Regular exposure to moving mechanical parts and outdoor weather conditions
  • Frequent exposure to heat, not weather related
  • Occasional exposure to humid conditions, heights, or below grade conditions, resulting in weather extremes
  • Work environment exposes individual to loud noises from moving equipment and machines in a plant environment
• Must be able to pass a DOT physical

Travel Required

Yes. Regular travel by car and flight and consistent overnight stays required often.

Behaviors

Dedicated - Devoted to a task or purpose with loyalty or integrity

Enthusiastic - Shows intense and eager enjoyment and interest

Functional Expert - Considered a thought leader on a subject

Leader - Inspires teammates to follow them

Innovative - Consistently introduces new ideas and demonstrates original thinking

Motivations

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Self-Starter - Inspired to perform without outside help

Skills

• Blueprint Reading (preferred)
• Effective Communication (preferred)
• Forklift Experience (preferred)
• Fabrication Experience (preferred)
• Fusion Experience (preferred)
• Independent Judgement (preferred)
• Lift 50 lbs repeatedly (preferred)
• Measuring Skills (preferred)
• Mechanical Experience (preferred)
• Read product drawings (preferred)
• Teamwork (preferred)
• Leadership (preferred)
• Troubleshooting (preferred)
• Variety of Hand Tools Experience (preferred)
• Vendor Management (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.