Field Service Technician

SmartRecruiters, Inc.; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

Mission Critical Group (MCG) is seeking a Field Service Technician to install, maintain, troubleshoot, and repair electrical power distribution, control, and generation systems at customer sites. The role requires extensive travel, strong safety discipline, and collaboration with customers, vendors, and internal teams to ensure reliability and performance.

The technician will diagnose issues, perform retrofits and repairs, provide on-site service reports, and support service revenue growth while

Qualifications

• 3–5 years field service or troubleshooting experience with electrical power systems or industrial equipment.
• Experience in power generation, utilities, or industrial environments preferred.
• Familiarity with PLC platforms (AB, Siemens, Schneider) preferred.
• Proficient reading of electrical schematics, wiring diagrams, and technical manuals.

Responsibilities

• Perform installation, testing, calibration, and maintenance of HV/MV electrical equipment and control systems.
• Troubleshoot electrical, mechanical, control, PLC, generator, switchgear, and distribution systems.
• Conduct preventive maintenance to maximize reliability and uptime.
• Diagnose root causes using drawings, schematics, and diagnostic tools.
• Respond to emergency service calls and provide on-call support as assigned.

Skills

Electrical power systems

Troubleshooting

Reading schematics

PLC proficiency

communication with customers

Education

High School Diploma or GED

Associate degree or technical certification preferred

Technical trade school certification preferred

Tools

Multimeters

Insulation testers

Power quality analyzers

Job description

Mission Critical Group (MCG) is an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Job Description

The Field Service Technicianis responsible forproviding installation, preventive maintenance, troubleshooting, repair, retrofit, and emergency support services for electrical power distribution, control, and power generation systems. This role serves as a technical representative ofMCGat customer sites and plays a critical role in ensuring the reliability, safety, and performance of customer equipment.The Field Service Technician works independently and collaboratively to diagnose and resolve electrical and control system issues, deliver exceptional customer service, and support aftermarket service growth. This position requires extensive travel, technicalexpertise, a commitment to safety, and the ability to effectively communicate with customers, vendors, and internal stakeholders.Success in this role is measured by technicalproficiency, customer satisfaction, safety performance, quality of work, responsiveness, and contribution to service revenue growth.

The following list of responsibilities is not allinclusive,additionalprojects and/or tasks may be assigned to meet operational needs. MCG retains the right to change or assign other duties to this position shouldoperationalneedswarrant.

• Perform installation, testing, calibration, and maintenance of low-, medium-, and high-voltage electrical equipment and control systems.
• Troubleshoot electrical, mechanical, control, PLC, generator, switchgear, relay, and power distribution systems.
• Conduct preventive and predictive maintenance inspections to maximize equipment reliability and uptime.
• Diagnose equipment failures anddetermineroot causes using technical drawings, schematics, diagnostic tools, and testing equipment.
• Complete repairs, retrofits, upgrades, and equipment modificationsin accordance withcompany and customer requirements.
• Respond to emergency service calls and provide on-call support as assigned.

Customer Service

• Build andmaintainpositive customer relationships through professional communication and technicalexpertise.
• Provide customers with recommendations for maintenance, repairs, upgrades, and operational improvements.
• Prepare servicereports fordocumenting findings, corrective actions, recommendations, and partsutilized.
• Support service quoting activities throughaccuratefield assessments andscope ofdevelopment.

Safety and Compliance

• Adhere to all company, customer, OSHA, NFPA 70E, and applicable safety requirements.
• Conduct job hazardanalysisand maintain safe work practices at all times.
• Utilize proper PPE and follow lockout/tagout procedures and electrical safety standards.
• Report safety concerns, incidents, and near misses promptly.
• Support continuous improvement initiatives that improve service quality, efficiency, and customer satisfaction.

Administrative Responsibilities

• Complete service documentation, expense reports,time sheets, and travel records accurately andtimely.
• Maintain company tools, testing equipment, vehicles, and inventory in good workingconditions.
• Participate in required training and certification programs.

Qualifications

Required Knowledge/Experience

• 3–5 years of field service, maintenance, or troubleshooting experience involving electrical power systems, generators, switchgear, controls, or industrial equipment.
• Experience in power generation, utilities, marine, oil and gas, manufacturing, or industrial environments preferred.
• Experience with PLC troubleshooting and electrical control systems preferred.
• Knowledge of electrical theory, power distribution systems, switchgear, generators, protective relays, and control systems.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Familiarity with PLC platforms such as Allen-Bradley, Siemens, Schneider, or similar systems.
• Proficiencyusing electrical test equipment including multimeters, insulation testers, and power quality analyzers.
• Strong troubleshooting and root cause analysis skills.
• Proficiencywith Microsoft Office and service reporting software.

Education

• High School Diploma or GEDrequired.
• Associate degree in Electrical Engineering Technology, Industrial Maintenance, Electronics Technology, or related field preferred.
• Technical trade school certification preferred.

Work Environment and Physical Demands

• FLSANon-Exemptposition is paid on an hourly basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays)
• This role willworkin a production setting.
• Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.
• Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.
• Lifting: Ability to lift and carry items up tofifty(50) pounds. All lifting should be done following OSHA standards.
• Visual and Auditory Requirements:Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.

Additional Information

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).