Field Service Technician

Alfalaval; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Wellness program

401(k) plan

Paid holidays

PTO

Job summary

Alfa Laval is seeking a Field Service Technician for 24/7 on-call field service at customer locations across the Southeast United States. You will perform maintenance, troubleshooting, and training on mechanical, electrical, and electronic components such as decanters, high speed separators, and heat exchangers to ensure reliable operation and efficiency.

Travel up to 70% is required. The ideal candidate has an Associate's degree with a strong mechanical background and 5+ years of relevant

Qualifications

• Associate's degree required with strong mechanical background.
• Over 5 years in similar roles, with transmission systems expertise.
• Competent mechanical skills and aptitude, able to explain parameters to customers.
• Good communication of operational and safety parameters for Alfa Laval equipment.

Responsibilities

• Execute basic maintenance and minor repairs at customer sites.
• Investigate and resolve basic technical problems on products at customer sites.
• Prepare service jobs according to FSE Handbook.
• Write service reports on site and obtain customer signatures.
• Update service execution IT systems with relevant information.
• Travel 70% to customer sites and service centers.
• Follow OHSA requirements and safety procedures.
• Provide proactive recommendations for spare parts.

Skills

Field service experience

Transmission systems

Mechanical skills

Customer service

Communication skills

Problem solving

Team player

MS Word/Excel

Education

Associate's degree in mechanical engineering or equivalent

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job.

In this position the Field Service Technician is available for 24/7 on call field service labour, trouble shooting and service training at customer locations for mechanical, electrical, and electronic components such as decanters, high speed separators or heat exchangers to ensure reliable operation, optimum performance and efficiency. Must be able to manage travel costs and operating expenses associated with field service visits. You will play a pivotal role in performing preventive maintenance, emergency and warranty repairs.

Currently, this is a remote opportunity located in the Southeast of United States.

As a part of the team, you will:

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites.
• Preparation of assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service report on site and obtain customer's signature.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local reporting procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.
• Perform jobs in line with OHSA requirements.
• Complete established safety training programs.
• Travel availability 70%.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

• Associate's degree with a strong mechanical background.
• Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
• Competent mechanical skills and aptitude.
• Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
• Customer service and sales orientation oriented.
• Excellent interpersonal skills.
• Strong verbal & written skills.
• Ability to troubleshoot & solve technical problems.
• Team Player and ability to work independently.
• Basic PC utilization skills required in word, excel.
• Ability to learn and use systems required for the administration of service and expense reports.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success.

• Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $25 to $35 USD hourly.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EEO/Vet/Disabled Employer