Field Service Technician

SSG Appliance Academy; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Relocation benefits

Health, dental, and vision insurance

Company-provided vehicles and devices

401(k) with up to 4% employer match

Flexible, family-friendly work culture

Competitive pay

Job summary

Flamingo and Paradise Appliance Service is seeking an Appliance Repair Technician to join our field team in the United States. You will diagnose, repair, install, and maintain home appliances, and inform customers of future maintenance needs.

We specialize in Whirlpool appliances and provide the tools and training needed to succeed. To be successful, you should demonstrate strong diagnostic and problem-solving skills, and deliver exceptional customer service.

Qualifications

• High school diploma or GED.
• Ability to use various hand tools.
• Ability to stand for extended periods.
• Ability to lift heavy objects.
• Excellent problem-solving and communication skills.
• Exceptional customer service.
• Valid driver’s license.
• Clean background and driving record.

Responsibilities

• Examine customers’ appliances and identify the cause of appliance breakdowns.
• Perform maintenance work on customers’ appliances.
• Provide rough estimates to customers on repair costs.
• Repair or replace defective components upon customer approval.
• Advise customers on how to use appliances correctly.
• Install large appliances such as washers, ovens, and stoves.
• Maintain accurate records of parts used for repairs and maintenance.
• Bill customers and collect payments.

Skills

Hand tools

Standing endurance

Lifting heavy objects

Problem solving

Communication skills

Customer service

Excellent customer service

Education

High school diploma or GED

Job description

About the Job

Please note that this position is only open to candidates who are currently authorized to work in the United States.

We are seeking anAppliance Repair Technicianto become part of our team! You will perform all repair, installation, and maintenance dues required by our customer. The Appliance Repair Technician’s responsibilities include responding to calls to test the functioning of newly installed appliances, making adjustments as needed, and informing customers of future maintenance work that may be required. You should also be able to refer to appliance manuals to resolve difficult problems.

We specialize in Whirlpool appliances and have an excellent training program in the event you have zero experience with the brand. You will be provided with the tools needed to succeed! If you enjoy fixing things, enjoy figuring out solutions to problems, and helping others, then you will be a great fit!

To be successful as an Appliance Repair Technician, you should keep abreast of the latest technologies and developments in home appliances. Ultimately, an outstanding Appliance Repair Technician should be able to demonstrate excellent diagnostic and problem-solving skills as well as achieve exceptional customer service.

Responsibilities:

• Examining customers’ appliances and identifying the cause of appliance breakdowns.
• Performing maintenance work on customers’ appliances.
• Providing rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
• Repairing or replacing defective or damaged appliance components upon approval from customers.
• Advising customers on how to use appliances correctly.
• Installing various large appliances for customers, such as washers, wall ovens, and stoves.
• Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances.
• Billing customers and collecting payments.

Requirements:

• High school diploma or GED.
• The ability to use various hand tools.
• The ability to stand for extended periods.
• The ability to lift heavy objects.
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Valid driver’s license.
• Clean background and driving record.

Benefits:

• Relocation benefits.
• Health, dental, and vision insurance.
• The company provides vehicles, smartphones, laptops, and more.
• 401(k) with up to 4% employer match.
• Flexible, understanding family work environment.
• Competitive pay.

About Flamingo and Paradise Appliance Service

We are a family-owned company, serving Customers from Florida to California. Having grown from one tech to over 150 since 2007, we have quickly become an industry leader. We are THE largest independent appliance service company in the country. With this growth has come the opportunity – the need – to develop our own talent. Our leadership has developed from within. Come join us… help us Change the Industry!