Field Service Technician

Associated Materials Innovations; Town of De Witt (NY); On-site; USD 47,000 - 70,000; Full time

Job summary

Associated Materials, LLC is hiring a Field Service Technician to service window warranty inquiries across markets. The role enhances the customer experience through exceptional service, training, and on-site support.

You will collaborate with Alside Supply Centers and report to the plant to support Quality and Continuous Improvement efforts. Travel regionally up to 90-95% with provided company vehicle.

Qualifications

• Self-starter with strong organizational skills and a commitment to exceeding customer and company expectations.
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Daily interaction with homeowners and job-site supervisors in the field.

Responsibilities

• Deliver excellent in-home window service experience with improved service turnaround time and first-time resolution.
• Evaluate product concerns against specifications and warranty coverage.
• Support Product Engineering and Quality improvements with data-driven feedback and analysis.
• Visit customer locations regularly for in-home diagnosis and remediation activities.
• Assess windows against design and manufacturer specifications; ensure proper operation and customer satisfaction.
• Report findings in a detailed, fact-based manner and provide feedback on installers' performance.
• Assist problem solving and share techniques to fix issues.
• Perform functionality tests on product and provide technical support as needed.
• Provide window installation seminars and training materials; train others in the process.

Skills

Organizational skills

Customer-focused

Professionalism

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Join us at Associated Materials, LLC, where you can be AMazing!

At Associated Materials, we combine our rich history in innovation with an unwavering commitment to continuous improvement and the customer experience. For decades, we have provided exterior building products that have helped build homes and communities across North America, and we look toward the future with the same aspirations as we learn, grow, and set new standards of excellence.

As a leading manufacturer and distributor of exterior building products, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AM team where you can be AMazing as we shape our future together.

Position Summary:

The Field Service Technician is responsible for the servicing of window warranty inquiries within their respective markets. This position enhances the customer experience by providing exceptional service, training, and support. This position will also work directly with the Alside Supply Centers and customers within the market and will regularly report to the manufacturing plant to support Quality and Continuous Improvement efforts.

What to Expect:

• Deliver excellent in-home window service experience by providing improved service turn-around time and delivering first time resolution through effective diagnosis and remediation planning.
• Evaluate product concerns against manufactured specifications and warranty coverage.
• Support Product Engineering and Quality improvements through professional, data-driven feedback and analysis about product application.
• Visit customer locations on a regular schedule and perform planned and unplanned in-home diagnosis and remediation activities.
• Objectively assess and evaluate windows against design and manufacturer specifications. Check window/sash installations to ensure proper operation, cleanliness, and customer satisfaction.
• Determine if issues are window or installation driven and report findings in a detailed and fact-based manner. Provide feedback to the company regarding customer and installer performance.
• Assist or facilitate problem solving initiatives for customers and give feedback/techniques on how to fix the issue.
• Perform functionality tests on product and provide technical support as needed arising from corporate requests.
• Provide window installation seminars and aid in the creation of training materials. Independently perform field inspections as required and train others in the process.

What We're Looking For:

• High School diploma or equivalent.
• Minimum 3 years of experience with residential windows and siding, including product knowledge, installation, service, or customer support, or a related field.
• Self-starter with strong organizational skills and a commitment to exceeding customer and company expectations.
• Represents the company with professionalism and a strong customer-focused approach.
• Basic proficiency with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook).
• Daily interaction with homeowners at residential properties and construction site supervisors at active job sites.
• Able and willing to travel regionally up to 90-95%; company-issued vehicle provided.
• Must maintain a valid state-issued driver's license and an excellent driving record.
• Exposure to seasonal outdoor elements while traveling and working in the field, including temperatures ranging from extreme heat to extreme cold.
• Employees must wear company-issued Personal Protective Equipment (PPE) as required.
• Ability to work on ladders and lifts in accordance with safety guidelines.
• Physical demands include standing, walking, sitting, lifting, carrying, climbing, pushing/pulling, forward bending, reaching, kneeling, crouching, squatting, crawling, postural balancing, manipulating, trunk rotation, handling, gripping, and talking (hearing).

About Us

When you join Associated Materials, LLC, you become part of a noble industry and a team of more than 3,500 employees who are proud to enhance the places we live with quality, innovative, and sustainable products. Headquartered in Cuyahoga Falls, Ohio, we are a leader in the building products industry, operating as three businesses: Associated Materials Innovations, Alside® and Gentek® Building Products. We are united by our core values that are all about being AMazing, which guide us to prioritize safety above all else, lead with trust, and speak the truth.

Additional Information

The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity.Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits .

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