Field Service Technician

Secur-Serv; Tacoma (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

Secur-Serv in Tacoma, WA is seeking a dedicated IT Hardware Technician who travels to customer locations to diagnose, repair, and replace hardware. With a focus on preventative maintenance, the ideal candidate will have two years of relevant experience, a valid driver's license, and strong problem-solving skills. Secur-Serv is committed to employee development and offers training to keep up with new technology. Join us to be part of a rewarded team where your impact is recognized.

Qualifications

• Two or more years of related experience and/or training.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.

Responsibilities

• Travel to customer locations to diagnose, repair, and/or replace computer hardware.
• Manage preventative maintenance schedule.
• Provide updates and status to manager and customers.

Skills

Diagnosing equipment operational errors

Problem solving

Analytical thinking

Verbal communication skills

Education

Associate's degree or equivalent

Job description

Overview

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada.

Why Secur-Serv?

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers’ business needs.
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, wireless call processing system, or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Submits required paperwork in a timely, efficient, and complete manner.
• May be asked to train new technicians in an on-the-job manner.

Requirements

• Two or more years related experience and/or training.
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities:
  • Ability to diagnose equipment operational errors and product failures.
  • Must be able to problem solve, think analytically and be attentive to detail.
  • Good verbal communication skills for interaction with customers.
• Physical Demands:
  • Regularly required to stand, walk, sit, talk, write, and hear.
  • Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn.
  • Frequently lift and/or move up to 25 pounds.
  • Occasionally lift and/or move up to 50 pounds.
  • Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

Preferences

• Associates degree (AA) or equivalent from two-year college or technical school preferred.

Equal Opportunity

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [e-mail] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Secur-Serv Drug & Alcohol Use Policy