Field Service Technician

ASTEC; Stafford (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

ELGIN is seeking a Field Service Technician to install, operate, troubleshoot and service sold equipment such as VCDs, centrifuges, shakers, and dewatering units. The role involves extensive travel, including international, and coordination with Engineering, Manufacturing and Product Development in Stafford, Texas.

You will apply technical skills in a customer-focused manner, read drawings and diagrams, and maintain professional communication with customers and ELGIN engineers.

Qualifications

• Minimum five (5) years heavy equipment service experience.
• Experience with the service and operation of capital equipment used within the oil & gas, petrochemical, rendering, dredging, coal, or related industry is a plus.
• Hands-on heavy equipment experience including specification, set-up, troubleshooting, repair, and maintenance.
• Willing to travel extensively to support customer installation; including international travel.
• Strong computer skills and HMl-touch screen control systems.

Responsibilities

• Responsible for technical support and service of all ELGIN equipment deployed; coordination with Engineering, Manufacturing and Product Development, in Stafford, Texas, to address customer concerns.
• Ensure safety compliance on deployment, including lock-out/tag-out, electrical safety, lifting, ladder and crane safety, machinery guarding, confined space entry and other safety practices.
• Identify equipment enhancements and potential product innovations based on customer feedback and field observations.
• Make service calls to customer or rig locations to check equipment operation; support manufacturing/testing when service work is not available.
• Assist in refurbishing and maintaining equipment at customer locations, including day trips to rigs.
• Maintain and file service tickets for all field service jobs, with customer sign-off.
• Maintain expense reports and communicate with Field Service Manager daily.
• Coordinate travel and visa arrangements.
• Develop positive relationships with customer personnel and ELGIN staff; report concerns to the Aftermarket Sales & Services Manager.
• Other duties as assigned by the Field Service Manager; provide manufacturing support when not deployed.

Job description

The Field Service Technician will assist in the installation, operation, trouble‑shooting and service of sold/liquid separation equipment, solids management and zero‑discharge equipment (VCD's, shakers, centrifuges, dewatering units, centrifugal pumps, package systems, etc). Additionally, the Field Service Technician may be called upon to assist in the maintenance and fabrication of equipment before and after service jobs and assist in equipment setup, troubleshooting efforts, maintenance routines, and ordering equipment/supplies.

Key Skills And Competencies

• Minimum five (5) years heavy equipment service experience. Experience with the service and operation of capital equipment used within the oil & gas, petrochemical, rendering, dredging, coal, or related industry is a plus.
• Must have "hands‑on" heavy equipment experience. Experience must include specification, set‑up, troubleshooting, repair, and maintenance. Support of VCD's, centrifuges, shakers, dewatering units, pumps, agitators, etc. is a significant plus.
• Must be willing to travel extensively to support customer installation; including international travel
• Must have strong computer skills and experience with HMl‑touch screen control systems.
• Read and understand mechanical, electrical/electronic, pneumatic, and hydraulic drawings, schematics, and diagrams.
• Apply technical skills in an effective customer‑service oriented manner.
• Demonstrate interpersonal skills, including excellent written and verbal communication skills.
• Must be capable of working with difficult people and capable of maintaining professionalism in stressful conditions.

Responsibilities And Accountabilities

• Responsible for technical support and service of all ELGIN equipment deployed; coordination with Engineering, Manufacturing and Product Development, in Stafford, Texas, to address customer concerns.
• When deployed, the Field Service Technician must ensure that all activities are engaged in a safe manner in accordance with customer and ELGIN policies. This includes proper lock‑out / tag‑out, electrical safety, lifting, ladder and crane safety, machinery guarding, confined space entry and any other applicable safety practice.
• Must actively work with customers and ELGIN Engineers and Quality Assurance Specialists to identify possible equipment enhancements and/or new product innovations based on feedback received from customers and observations made relative to the field deployment of ELGIN equipment.
• Make service calls whenever required, to customer or rig locations to check the operational efficiency of our equipment at these locations. When service work is not available, the FSS shall coordinate with the Field Services Supervisor to support equipment manufacturing and/or testing, or will make rig/ customer calls to check the status of ELGIN equipment and work with customer personnel to enhance customer relationships.
• Assist in refurbishing and maintaining equipment at customer locations. This will require the organizational and coordination of day trips to rigs.
• Shall be responsible for the maintenance, review and filing of service tickets to be completed for all field service jobs. A service ticket shall be completed for each field service effort and shall be signed by a customer representative prior to leaving the job site. All field service tickets shall be submitted for review and approval.
• Maintain an expense report and submit monthly
• Maintain communication with the Field Service Manager on a daily basis.
• Coordinate travel and visa arrangements,
• Develop positive relationship with all customer personnel encountered and a positive rapport with ELGIN customers. All concerns to be reported to the Aftermarket Sales & Services Manager.
• Any additional responsibilities as identified by the Field Service Manager When not deployed on a Field Service Project, support the manufacturing facility with assembly, electric and testing efforts.