Field Service Technician

Genuine Parts Company

Slidell (LA)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Genuine Parts Company is seeking a Field Service Technician to perform equipment installations and repairs under supervision. The role entails customer support for hydraulics and systems, technical analysis, and maintaining compliance with safety standards. This is an entry-level position that requires a technical degree and offers a comprehensive benefits package.

Qualifications

Typically requires a technical degree and 0-3 years of related experience.
Ability to read hydraulic schematics.
Excellent verbal and written communication skills.

Responsibilities

Responsible for installation, diagnostics, repair and support for equipment.
Diagnose problems with equipment, document findings and make repair decisions.
Provide technical support and training to customers.

Skills

Hydraulic schematics reading

Shop equipment operation

Communication

Customer service

Education

Technical degree

Job description

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Summary

Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
Provides technical support and training to customers on operational or maintenance aspects of system equipment.
Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
Performs other duties as assigned.
Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.

Education & Experience

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

Ability to read hydraulic schematics.
Ability to operate shop equipment safely.
Excellent verbal and written communication skills
Work effectively with customers, peers and management to resolve client issues.

Physical Demands

Push/pull up to 100 pounds
Lift/carry up to 100 pounds
Lift bulky objects
Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Seniority level