Field Service Technician

Intertape Polymer Group; Schaumburg (IL); On-site; USD 34,000 - 52,000; Full time

Job summary

Intertape Polymer Group is seeking a Field Service Technician in Schaumburg, IL to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. The role emphasizes hands-on mechanical and electrical work, independent field execution, and clear communication with customers.

You will develop expert knowledge of product lines, conduct preventive maintenance, and support field testing of new products.

Qualifications

• High School diploma or equivalent required; Associate degree in a technical field preferred.
• Experience diagnosing faults on electrical and electromechanical systems.
• Ability to read diagrams, wiring schematics, manuals, and assembly drawings.

Responsibilities

• Develop and maintain expert knowledge of IPG/Better Packages products and communicate recommendations to customers during site visits.
• Perform on-site installation, repair and preventive maintenance on customer equipment; diagnose issues using testing tools and documentation.
• Establish and execute Preventive Maintenance programs to ensure reliability and minimize downtime.
• Assist with field testing, evaluation, and troubleshooting of new products and prototypes; document issues and provide feedback for improvement.
• Follow field service procedures, issue RMAs, complete work orders, and maintain accurate service records.
• Perform software upgrades when required and ensure proper configuration at the customer site.
• Support Senior Technicians during complex field service jobs and escalations.
• Perform other field duties including emergency repairs, training, projects, and audits.

Skills

Electrical systems knowledge

Diagnose faults on-site

Mechanical skills

Packaging automation experience

Proficiency with hand tools

Customer communication

Reading schematics

Travel readiness

Record keeping

Education

High School diploma or equivalent

Associate degree in technical field

Tools

Diagnostic equipment

Job description

Position Description

Title: Field Service Technician

Department: Field Service

Immediate Supervisor: Field Service Manager

Status: Non-Exempt Hourly

Position Purpose

As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.

Principle Accountabilities

• Develop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Clearly communicate product value and service recommendations to customers during site visits.
• Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. Provide on-the-job training to customer maintenance teams as needed.
• Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime.
• Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues, report unusual performance concerns, and provide feedback for product improvement.
• Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.
• Perform software upgrades when required, ensuring compatibility and proper configuration at the customer site.
• Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.
• Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.

Essential Skills and Experience

• High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.
• Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.
• Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely.
• Experience in packaging automation systems is preferred.
• Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.
• Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).
• Strong communication skills with the ability to explain technical issues to non-technical individuals.
• Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
• Strong customer service, organization, and problem - solving abilities.
• Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.
• Capability to make real - time decisions, evaluate equipment conditions, and provide accurate technical assessments.
• Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment.
• Ability to travel frequently, including overnight travel, by car or air, averaging 80% of the work week.
• Must hold a valid driver's license/Real ID with a good driving record and/or passport to aid travel.
• Flexibility to work extended hours, weekends, or holidays based on customer needs.
• Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.
• Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.