Field Service Technician

AMAROK; Santa Ana (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle and travel expenses

Tuition Reimbursement

Short & Long-term disability

Life Insurance

Flexible Spending Account

Matching 401K

Excellent training

Job summary

AMAROK is hiring a Field Service Technician to service customers within a large travel radius. The role requires travel Monday through Friday with overnight stays, covering roughly 150-250 miles per assignment.

You will perform preventative maintenance, repairs, installations, upgrades, and on-site servicing at customer accounts while building strong customer relationships and adhering to SOPs. A valid driver's license and OSHA knowledge are required.

Qualifications

• Must be able to travel Monday–Friday weekly (overnight).
• 2+ years’ experience troubleshooting and installing systems (access control or fire alarm a plus).
• OSHA certification and/or OSHA compliance knowledge.
• Valid driver’s license.

Responsibilities

• Monitor service queue and communicate changes to customers.
• Prioritize and organize daily workload to meet quoted timelines.
• Provide preventative maintenance, repair, installations, upgrades, and in-servicing at customer accounts.

Skills

Travel readiness

Customer service

Technical troubleshooting

Job description

For over 30 years AMAROK has protected commercial and industrial properties nationwide with our highly advanced perimeter security solution. Our multi-layered security solution provides over 7,000 properties with protection, relentlessly stopping would-be thieves. Crimes stopes where The Electric Guard Dog ™ starts.

Fulfill your career by joining our rapidly growing Field Operations team!As a Field Service Technician, you will service our customers by providing knowledgeable, professional and skilled preventative and repair maintenance duties. This position will service a geographical radius of approximately 150-250 miles. Applying candidates must be able to travel overnight Monday – Friday each week.

Key Responsibilities

• Monitor service queue and communicate any changes to internal and external customers
• Prioritize and organize daily workload to ensure jobs are completed within the time quoted to the customer without sacrificing service quality
• Provide preventative maintenance, repair services, installations, upgrades, and in-servicing at customer accounts in accordance with established standard operating procedures and techniques
• Build and maintain professional relationships with customers
• Assist other technician as needed
• Operate company vehicle safely. Obey all local and federal traffic laws
• Manage inventory daily. Ensure reports are completed accurately and submitted within required deadline
• Complete weekly expense reports

Requirements

• Must be able to travel Monday-Friday weekly
• Valid driver’s license
• 2+ years’ experience troubleshooting and installing systems (previous experience with access control systems and/or fire alarm is a plus)
• OSHA certification and/or OSHA compliance knowledge
• Basic math skills
• Ability to maneuver heavy objects & safely climb latter up to 30 ft.
• Tuition Reimbursement Program
• Company vehicle and company paid travel expenses
• Highly competitive pay (windshield time paid)
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Excellent training

Approximate Year-End Pay Range: $70,000 - $90,000 per year. Compensation is determined based on experience, skillset, travel, and geographical location.

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in AMAROK’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.