Field Service Technician

Owen Equipment Company; Salt Lake City (UT); Presencial; USD 42.000 - 70.000; Jornada completa

Descripción de la vacante

Owen Equipment Company is seeking a Field Service Technician in Salt Lake City to provide on-site diagnostics, service, and repairs for a broad range of equipment. The role supports municipal, utility and contractor fleets, requiring strong mechanical and electrical knowledge and a customer-focused mindset.

The technician will travel to customer sites, perform preventive maintenance, document service activities, and source parts as needed. A valid driver's license and hands-on tools are required.

Formación

• 5+ years of experience in equipment maintenance and repair; environmental, construction, vocational truck, or similar equipment experience preferred.
• Ability to read and interpret technical drawings, schematics, and service documentation.
• Experience performing field service and working independently with minimal supervision.
• Must possess a personal set of hand tools and willingness to expand tool inventory as needed.

Responsabilidades

• Diagnose, troubleshoot and repair mechanical, hydraulic, electrical, pneumatic and control systems.
• Travel to customer sites to perform field service, diagnostics, and repairs across all major equipment systems.
• Identify and source required parts, materials, and tooling; complete service reports and work orders.
• Read and interpret parts diagrams and service manuals; operate shop equipment safely.
• Maintain OSHA and company safety standards in shop and field environments.

Conocimientos

Field service experience

Diagnostics & repairs

Read schematics

Customer communication

Safety compliance

Educación

High school diploma or equivalent

Herramientas

Service manuals

Parts lookup systems

Descripción del empleo

POSITION SUMMARYThe Field Service Technician provides on-site technical support, diagnostics, service and repairs for equipment sold, rented and supported by Owen Equipment and Cal-Line Equipment from our Salt Lake City branch. This includes Vactor sewer cleaners and hydro-excavators, TRUVAC vacuum excavators, Elgin street sweepers and Heil refuse bodies, as well as Cal-Line equipment such as Bandit chippers and stump grinders, Versalift aerial lifts and CMC aerial lifts. The role combines strong mechanical and technical expertise with customer-facing responsibility to keep municipal, utility and contractor fleets running safely and to OEM standards. This position supports new, used, rental and customer-owned equipment and is expected to operate independently in changing field conditions.KEY RESPONSIBILITIESEquipment Diagnostics & RepairDiagnose, troubleshoot and repair mechanical, hydraulic, electrical, pneumatic and control systems, including vacuum, water-pump, blower and sweeper systems.Assemble, install and integrate electrical, mechanical and hydraulic components, including wiring of electrical panels, truck-body upfits and system connections.Develop and execute repair plans, including sequencing, parts identification and component-level repairs to restore equipment to OEM specifications.Perform inspections and preventive maintenance on aerial devices, chippers and stump grinders per OEM and ANSI requirements.Field Service & Customer SupportTravel to customer job sites to perform field service, diagnostics, and repairs across all major equipment systems, both remotely and on-site.Provide warranty support by evaluating and validating claims, coordinating with OEM, and submitting detailed service documentation.Communicate repair status, findings, and recommendations clearly while maintaining a high level of professionalism and customer service.Work Order & Parts ManagementIdentify and source required parts, materials, and tooling to support efficient completion of repairs.Accurately complete and maintain service reports, work orders, and documentation, ensuring proper tracking of labor, materials, and service activity within company systems.Technical Proficiency & Equipment OperationRead and interpret parts diagrams, hydraulic and electrical schematics, and service manuals.Operate shop equipment, including forklifts and telehandlers, safely and effectively.Safety & ComplianceFollow all OSHA and company safety standards in shop and field environments.Maintain a safety-first mindset when working in varying conditions, extreme temperatures and active job sites.Ensure all repairs and service activities meet company quality and safety expectations.QUALIFICATIONS / EXPERIENCE ENVIRONMENT5+ years of experience in equipment maintenance and repair; environmental, construction, vocational truck, or similar equipment experience preferred.Strong working knowledge of mechanical, hydraulic, and electrical systems, with the ability to read and interpret technical drawings, schematics, and service documentation. Familiarity with PLC systems and basic programming concepts preferred.Experience performing field service and working independently with minimal supervision.Proficiency with basic computer functions for service reporting, documentation, and communication.Must possess a personal set of hand tools and willingness to expand tool inventory as needed.Maintain a valid driver’s license, and if required to operate a commercial vehicle weighing more than 26,001 pounds, must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license. Ensure all repairs and service activities meet company quality and safety expectations.OEM training on Vactor, Elgin, Heil, Bandit, Versalift or CMC equipment is a plus.PHYSICAL REQUIREMENTS / WORK ENVIRONMENTWork performed in both shop and field environments with exposure to weather, temperature extremes, noise, and heavy equipment.Ability to stand, walk, bend, and perform physical labor for extended periods.Ability to lift up to 50 lbs as required.Maintains a safe and clean working environment by complying with procedures, rules, and regulations, including the proper use of PPETRAVEL AND SCHEDULE EXPECTATIONSReside within 45 miles of our Salt Lake City branch (1220 S. Legacy View St.), with travel across the branch territory.Standard Monday–Friday schedule with flexibility required to meet customer demand.Occasional extended hours or weekend work may be required.