Field Service Technician

Epiroc; Salt Lake City (UT); Sur place; USD 34 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health care

Wellness program

Disability insurance

Life and AD&D

FSAs & HSA

Employee Assistance

401(k) plan

Paid Vacation

Paid Sick Time

Résumé du poste

Epiroc USA LLC is seeking a Field Service Technician for Salt Lake City, UT. The role focuses on on-site service, troubleshooting, repairing, and installing components to minimize downtime and support customers with Epiroc equipment. Travel is required, and some shifts may be night hours.

The position emphasizes safety, tool management, and hands-on diagnostics across mechanical, hydraulic, and electrical systems. Join a global leader delivering innovative mining and construction solutions.

Qualifications

• Mechanical aptitude and ability to troubleshoot mechanical, hydraulic and electrical systems.
• Read and interpret hydraulic and electrical schematics.
• Maintain tool inventory and complete required training within first year.
• Valid driver's license with clean driving record is required.

Responsabilités

• Review and update personal tool inventory quarterly.
• Complete daily work assignments from customer or supervisor.
• Troubleshoot and repair mechanical, hydraulic, electrical and pneumatic systems on-site or by phone.
• Understand warranty policy and process warranty claims in the field.
• Adhere to safety procedures and wear PPE at all times.
• Mentor and support Level 1–3 technicians as needed.

Connaissances

Mechanical aptitude

Strong work ethic

Reading schematics

Basic computer skills

Valid driver's license

Formation

Technical/Trade School certificate

Outils

TL1/TL2 training

Description du poste

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Field Service Technician

Functional area: Service

Onsite or Remote: Onsite

Country/Region: US

City: Salt Lake City

Location: Salt Lake City, UT, US, 84104

Company name: Epiroc

Date of posting: Oct 22, 2026

United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

Join Our Team as a Field Service Technician at Epiroc!

At Epiroc USA LLC,our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training.

Field Service Techniciansprovidethorough servicesupportfortechnicalproblems,monitoring,testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Location:Salt Lake City, Utah

Type of Work: Flexible shifts as per customer requirement. Must be available to work during night shifts when required.

Working Hours: Upto 84 hours a week

Responsibilities:

Level 1:

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Level 2:

In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

• Providewarrantysupport;evaluatingand validating claims, discussing issues withProductCompany,andsubmittingservicereportsto supportclaims
• Communicateservice andotherrelevant activities totheCustomer andtheService Manager throughdailyservice reportsorrelevant forms,e-mailandtelephonecommunication
• Be able to support varied activities, with simultaneous project and deadlines in a fast‑paced environment

Level 3:

In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Ability to perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians, support with their training and development

Requirements:

Level 1:

• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Will need to complete TL1 and TL2 trainingand Safe Start Modules 1-5 within the first year of employment.
• Maintainrequired USDepartmentofLabor,Mine, Safety&HealthAdministrationTrainingCertificates,oragree tocompletethe trainingprogram(s)neededto acquirethe Training Certificates by date required by Manager
• Maintaina valid driver’s license; a good drivingrecordis required, and If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license;Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least21 years oldto drive commercial vehicles across state lines (interstate)
• Travel is required in this position

Level 2:

In addition to the experience in Level 1, the Level 2 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience
• Will need to complete TL1 and TL2 within 3-6 months of hire

Level 3:

In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience
• Will need to complete TL1 and TL2 training within 1 month of hire

*Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com