Field Service Technician

Hitachi, Ltd.; Salt Lake City (UT); On-site; USD 55,000 - 85,000; Full time

Job summary

Hitachi, Ltd. is seeking a Field Service Technician to provide maintenance and technical support for Sullair products at customer field locations.

You will install, troubleshoot, and document service visits, and coordinate with the Field Service Manager to ensure timely issue resolution. The role requires hands-on experience with rotary compressors, strong communication, and the ability to work independently or in a team.

Qualifications

• High School Diploma or equivalent (related experience may be considered).
• Associate’s degree a plus.
• Technical Trade School a plus.

Responsibilities

• Perform service on Sullair rotary products at field sites without supervision.
• Travel to field sites for troubleshooting and service on Sullair and competitive rotary products.
• Submit expense reports, prepare service reports, and manage timecards; arrange travel as needed.

Skills

Maintenance expertise

Troubleshooting

Communication skills

Team player

Independent worker

Education

High School Diploma

Associate degree preferred

Technical Trade School preferred

Tools

Microsoft Office

Job description

Job title

Field Service Technician

Reports to

Field Service Manager

Location

West Valley City, UT

Summary of the position

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Sullair to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Duties and responsibilities

• Performs any needed service on all Sullair rotary products without supervision
• Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
• On call as scheduled for afterhours customer support
• Follow all Environmental Health and Safety policies and procedures
• Communicate distributor feedback to Sullair management as Voice of Customer
• Drive field concerns to closure in a timely manner
• Support goal of service within the Service Department of 95%

Education

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)

• Associate’s degree a plus
• Technical Trade School a plus

Training Requirements

The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.

• Sullair “Certified Technician”
  • Online
    • Oil Flooded Basics
    • Stationary Controllers
    • Introduction to Control System
    • Oil Sampling
    • Introduction to electrical basics
  • In Person
    • Oil Flooded stationary
    • Electrical fundamentals
• Sullair
  • Online
    • Piping / instrumentation diagrams
    • Introduction to VSD
    • Communication and sequencing
  • In Person
    • Microprocessor and controls
    • Variable speed drives
• Refrigeration / EPA certified
• Compressed air challenge – Level 1

Professional experience

• 2-3 years of air compressor commissioning and maintenance experience
• Experience with rotary screw Oil Free Compressors a plus
• Demonstrated success in technical aptitudes of compressed air systems
• Experience with industrial product manufacturing and processes
• Strong verbal and written communication skills
• Must be able to engage and communicate effectively with all levels of the organization
• Strong grasp of Microsoft office required
• Ability to read and understand schematics
• Ability to work independently or on a team

Key behaviors

• On time to all meetings / appointments / and scheduled engagements
• Disciplined and reliable work habits
• Dedicated to completion of responsibilities and work safety
• Willing to accept responsibilities within a team environment

Direct reports

• N/A

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.