Field Service Technician

International Drilling Equipment; Rural Hall (NC); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

100% Paid Medical for employee

100% Paid Dental for employee

100% Paid Vision for employee

Vacation reimbursement

Life insurance & AD&D

401K with company match

PTO

9 Paid Holidays

Job summary

A leading drilling equipment company is seeking a Field Service Technician for effective machine repairs in the shop and field. The ideal candidate should have a technical certificate or relevant experience, along with problem-solving skills and reliability. Responsibilities include maintaining safety standards, performing diagnostics and maintenance, and ensuring customer satisfaction. The role requires up to 80% travel and offers comprehensive health benefits, including medical, dental, and vision coverage. Strong communication skills, including Spanish language proficiency, are preferred.

Qualifications

• Must be committed to working safely and preventing environmental damage.
• Able to read and interpret manuals and schematics.
• Preferred fluent in Spanish to communicate with clients.

Responsibilities

• Repair and maintain drilling equipment in shop and field.
• Conduct risk assessments and promote safety.
• Maintain shop tools and vehicles.

Skills

Problem solving

Communication

Reliability

Adaptability

Education

Technical school certificate or equivalent experience

Tools

Personal toolset

Job description

Description

International Drilling Equipment (IDE) is an OEM dealer of Foundation Drilling Equipment and accessories, looking for a Field Service Technician to join our team. IDE’s territory includes locations within the United States and Canada.

Job Description

Be responsible for the safe and effective repair of machine components in the shop and field, at high levels of quality. This individual must work independently of direct supervision in a field environment. The individual in this position should be personable, a problem solver, reliable, ethical, and able to adapt to all the challenges around them – customers, suppliers, colleagues, manufacturers, weather, and other conditions.

Role and Responsibilities

• Must be fully committed to working safely as well as fully committed to preventing damage to the environment.
• Must possess and maintain your own set of tools.
• Responsible for diagnostics, preventative maintenance, modifications, and repair on all makes of drilling equipment and other equipment in the shop and in field environments.
• Able to read, understand, and interpret operating manuals, parts manuals, and schematics.
• Plan methods and sequence of performing activities assigned.
• Ensure all activities are completed as assigned.
• Prepare proper daily records and documentation of actions taken.
• Ensure the cosmetic appearance of equipment upon completion as required.
• Ensure all parts and materials not used are returned as per guidelines.
• Ensure all records kept are legible and in compliance with established methods.
• Maintain and care for shop tools, equipment, and vehicles.
• Communicate with others professionally.
• Enforces all policies and procedures as specified in the company manuals.
• Maintains high employee morale.
• Maintains excellent customer and employee relations.
• Possess and maintain a clean driver's license and has or can acquire a U.S. Passport.
• Must be available at a moment’s notice to respond to IDE and customer needs.
• This position requires up to 80% travel annually.

Health/Safety/Environmental

• Be responsible for conducting tasks in full compliance with International Drilling Equipment safety standards.
• Be accountable to your supervisor, your coworkers, and our customers.
• Ensure a suitable and sufficient risk assessment is carried out for all work activities.
• Promote safety in the shop and at field locations.
• Ensure the work site is safe and that all tools are used in a satisfactory condition.
• Attend and participate in pre-job safety planning and Toolbox Talks.

Benefits

• 100% Paid Medical for employee
• 100% Paid Dental for employee
• 100% Paid Vision for employee
• Vacation reimbursement
• Life insurance & AD&D
• 401K with company match
• PTO
• 9 Paid Holidays

Requirements

Education/Training/Experience

• A technical school certificate or equivalent experience in mechanical repairs is preferred.
• Preferred fluent in Spanish but not required, as the role involves frequent communication with Spanish-speaking clients. Pay will be adjusted based on language skills and experience.