Field Service Technician

Flanders Springboard; Rock Hill (SC); On-site; USD 34,000 - 55,000; Full time

Job summary

FLANDERS Inc. is seeking an experienced Field Service Technician to diagnose, repair, install, and service electric rotating machines at customer sites. The role requires independent work on medium to large accounts with extensive travel, emphasizing safety and precise documentation.

You will read work scopes, decide between in-field or shop repairs, disassemble equipment, perform tests, and document outcomes to ISO standards. Experience with motors, AC/DC, and PdMA equipment is highly valued.

Qualifications

• High school diploma or equivalent.
• Associates degree or trade school in electrical/mechanical preferred.
• At least four years hands-on experience with mechanical or electrical equipment.
• AC and/or DC experience with motors and equipment.
• Strong interpersonal and communication skills when working with customers.
• Ability to work independently with minimal direction.
• Willingness to travel including overnight.
• Familiarity with safety procedures and ISO standards.

Responsibilities

• Diagnose motors and equipment onsite and determine repair approach.
• Decide if repairs can be performed in the field or must be sent to the shop.
• Disassemble complex equipment, document parts and condition, and reassemble after repair.
• Test repaired equipment and document results, noting abnormalities.
• Operate testing tools and PPE and ensure safe, compliant operation.
• Maintain thorough paperwork and ensure ISO standard requirements are met.
• Travel to customer sites and support medium to large accounts.

Skills

Electrical repair

Mechanical aptitude

Diagnostics

Customer communication

Safety procedures

Manual dexterity

Reading diagrams

Travel flexibility

Education

High school diploma

Associates degree preferred

Tools

PdMA equipment

Overhead cranes

Fork lift trucks

Drill press

Job description

FLANDERS is a world leader in renewing machines for heavy industry, specializing in the largest and most intricate applications. Our expertise encompasses distributing, servicing, repairing, designing, and manufacturing electric rotating machines. Additionally, we take pride in offering cutting-edge AI-powered condition-based monitoring, customized controls, seamless systems integration, and advanced automation solutions.

Our Field Service Team is growing! We are in need of an experienced Field Service Technician! The Field Service Technician will provide customer onsite diagnosis, maintenance, repair, installation, and/or removal of complex electromechanical motors and equipment. This technician will also service new motors and/or equipment for customers. This Field Service Technician should be experienced and comfortable working independently on medium to large customer accounts and/or complex jobs.

Please Note: This role is in Rock Hill, South Carolina. MUST HAVE: electric motor shop experience

Primary Duties:

• Read work scopes to determine job status, work authorizations/limitations, description of problems, and/or expected serviceability
• Analyze and diagnose motors and equipment prior to repair and/or removal.
• Determine if repairs can be completed in the field or if equipment needs to be sent to the shop for repair.
• Disassemble complex electromechanical equipment noting parts identification, configuration, and condition.
• During disassembly, properly mark parts, take photos, and thoroughly complete paperwork to ensure accurate job completion that meet company and ISO standards.
• Repair, install, and/or remove complex motors and equipment.
• Perform test of electromechanical equipment and document accordingly. Troubleshoot known or suspected problems.
• Operate Megger, DC Hypot, Surge Tester, AC Hypot Volt-Ohm Meter, Amp Meters, and Feeler Gauges as needed on jobs.
• Connect leads and test run on proper voltage
• Be aware of any abnormalities in test run (head, rubbing, noise, etc.).
• Retest reassembled electromechanical equipment for proper output and operation.
• Read and draw diagrams of motors and parts.
• Clean electromechanical equipment assemblies as needed using various methods and steps including but not limited to parts washers/steamers, caustic tanks, and glass bearers.
• Thoroughly inspect parts for wear and damage and record any worn or damaged parts.
• Measure for and note proper replacement parts.
• Requisition needed items as approved by foreman.
• Store parts accurately according to job status or work scope after the dismantling process. Ensure ISO standards are met for storage.
• Lift, tighten, adjust, and/or secure heavy objects in order to perform work duties.
• Maintain thorough paperwork throughout entire repair process including all test sheets from receiving unit description to Quality Control Checklist. Record accurately and on a timely basis.
• Based on FLANDERS' locations and customer needs, perform motor circuit analysis using PdMA equipment

Duties & Qualifications:

• High school diploma or equivalent.
• Associates degree and/or trade school degree in electrical or mechanical studies preferred.
• At least four years hands‑on experience with mechanical or electrical equipment.
• AC and/or DC experience and knowledge including working with small or large (horsepower) motors and equipment.
• Strong interpersonal skills working directly with customers at the customer's work sites
• Strong verbal and written communication skills
• Ability to work independently with little direction on a daily basis
• Ability to work in a team on complex customer jobs
• Ability to perform basic math functions including addition, subtraction, multiplication, division including understanding fractions and percentages
• Ability to read, write, and comprehend simple written and verbal instructions
• Ability to understand, perform, and retain various job related training, operational, and safety procedures
• Ability to exercise initiative, judgment, and decision making related to routine duties within set company standards
• Ability to operate overhead cranes, fork lift trucks, and other equipment
• Ability to operate various hand tools and dill press
• Although seldom, ability to work in confined spaces
• Frequent travel including overnight required.
• Vibration Institute certification, Category I or II, or must be working toward certification (strongly preferred)