Field Service Technician

6 Degrees Search; Philadelphia (Philadelphia County); Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Disability insurance

Paid holidays

PTO 15 days

Job summary

The Field Service Technician role at ProSearch RecruitingPartners involves traveling to customer sites across the United States to install, commission, and service CNC machinery. The position requires 90-100% travel and the ability to reside within 50 miles of a major airport.

You will document all service work, troubleshoot issues, and maintain strong customer relations while meeting safety guidelines and company standards.

Qualifications

• Experience with field service or commissioning roles.
• Ability to document service activities clearly and accurately.
• Willingness to travel extensively across the US.

Responsibilities

• Support sales staff by servicing equipment at customer sites.
• Install new equipment and commission at customer sites.
• Provide solutions for service and repair needs.
• Document service performed and future needs.
• Maintain safety and OSHA/MIOSHA compliance.
• Prepare timesheets and expense reports promptly.
• Communicate effectively with other departments.

Skills

Microsoft Office

Customer service

Communication

Time management

Team player

Troubleshooting

Tools

Electrical test equipment

Measuring instruments

Job description

Field Service Technician

$30.00-$40.00/hour

Must live within 50 miles of a major airport

90-100% travel required

ProSearch RecruitingPartners,anindependentfranchiseofthe MRINetwork thatspecializesinhiringforfactoryautomationOEMsandintegratorsishiringforaworldleadingOEMofCNCmachinery,machiningcenters,andautomationsystemswhoisgrowingtheirfieldserviceteamnationwide! The Field Service Engineer will be a key team member direct hire for a leading manufacturer of laser cutting and turning machinery. The Field Service Technician will travel to customer sites for commissioning, integration, and to provide problem solving solutions.

The Field Service Technician will be responsible for

• Support the sales staff in servicing company equipment


• Installing new equipment at customer sites


• Providing solutions for service of equipment for customers at the customer site


• Carefully and accurately document all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future


• Maintaining excellent customer service and customer satisfaction


• Demonstrating applicable company software capabilities to the customer


• Preparing timesheets, service reports and installation forms, timely and accurately


• Accurately track expenses and complete expense reports in a timely manner


• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines


• Communicating with other departments as necessary


• Abilty to work overtime as required by workload and customer necessity


• Other duties as assigned by management

The Field Service Technician will be rewarded with:

• $30.00-$40.00 Hourly Pay


• Overtime available


• Comprehensive benefits available at a great rate!


• Medical


• Dental


• Vision


• 401k with match


• Company paid long and short-term disability


• 10 paid holidays


• Paid time off (15 days to start!)

The Field Service Technician will excel with:

• Proficient in Microsoft Office (Word, Excel, Outlook)


• Able to effectively use the Internet


• Ability to understand and use I/O structure for technical trouble shooting purposes


• Ability to effectively utilize electric/electronic test/measurement equipment


• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results


• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media


• Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues


• Ability to communicate technical issues as well as the steps taken to resolve those issues with the company corporate office


• Proven customer service skills with a primary focus on customer relationships


• Highly organized


• Excellent verbal and written communication skills


• Must be able to work effectively with minimal supervision


• Resourceful; able to discern who to call for assistance based on the technical situation at hand


• Must have excellent time management skills


• Effective team player who can work with all levels of team members as well as with all different types and levels of customers

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility